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 Topic: New caravan - loads of problems!
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12/6/2013 at 10:23am
Location: Derbyshire
Outfit: ElddisAvante462 Honda CRV SE2.2 i-Dtec
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Quote: Originally posted by FionaW1971 on 11/6/2013
Think its an Elddis which bothers me as I was just looking at same make and type eek!
I wouldnt let it put you off Fiona, the OP is saying it was last years model of caravan, he has had it over 12 months, Elddis underwent major redesign and build techniques for 2013 caravans, and the problem may of course be mainly down to bad dealer PDI, or a one off 'Rogue' caravan, all brands do have them, we love and have owned Coachman caravans, although our pitch neighbours last Septemer at Scarborough were having an horrendous time with their newly collected 2012 Coachman Amara.
I agree though, OP should name and shame both Make, model and dealer, and maybe a little more info about any previous caravanning experiance they have would help too, im not saying that any of his complaints were his own fault, but it wouldnt be the first time, myself included, where you think that something is faulty only to find that you are not using it correctly.
Julia
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Just love to be out amoungst Nature and Wildlife
Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!
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12/6/2013 at 4:39pm
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Can I suggest that you get legal advice on it regarding rejecting the caravan under Sale of goods Act as "Not fit for purpose."
It seems you have very good grounds for rejection. Sale of Goods Act as follows;
Key Facts:
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
7 If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
8 In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
9 If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
10 After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
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