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 Topic: Disgusted with Bailey
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26/6/2013 at 2:41pm
Location: Ashford Kent
Outfit: BMW X4. No van :-(
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Hi,
Really stressed at the moment - our Pegasus Ancona 2 is back with Bailey for the second time for work to fix a leak and associated water damage.
We first noticed a leak when the van was about a year old; our dealer had 2 or 3 goes at fixing it, but eventually it went back to Bailey. Four months later we had it serviced before our spring trip, only to be told that there was 35% damp in the flooring. It appears that the van was fixed, but the interior hadn't been dried out beforehand. That seems simply lazy to me....
Anyway, we contacted Bailey via our dealer, who agreed to take the van back following our spring trip; it was eventually collected at the beginning of June. Now, we have made it crystal clear that we have our summer holiday booked to leave UK 3rd week in July, going to south of France for three weeks, and we were assured that our van would be back in time, and certainly by second week in July latest.
Three weeks later, and with no news, we contacted Bailey via our dealer, to be told that it would be returned week commencing 20th July!! This is no good! We need to re-kit the van before we go. We are both working that week up until the day before we go, so time is tight anyway.
I have sent two emails to Bailey customer services without reply, and when I rang the main switchboard was told that I cannot speak to customer services, only email them. Fat lot of good that did!
Now at my wits end - anyone got any ideas? Don't think we'll be buying Bailey again, just because of their 'customer service', or rather lack of it.
Should be looking forward to our holiday, but now just stressed to the eyeballs.
-------------
Glyn W.
What if the Hokey Cokey really is what it's all about....?
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