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Shocking really, I bet they don't tell you this when you are looking to buy a new one. I know its old fashioned but send a letter to the MD, for some reason you often get a better response from a paper letter than you do emails.

Don't know what you can do about it though if they no longer make the part, unless you can source one from a 2nd hand parts dealer or may be a stockist somewhere has an old one but you shouldn't really need to do this. I would argue with them that the door is not usable and if under warranty surely it is their problem to rectify this.