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Topic: Lied to Protec Covers

Kyka7862

27/6/2013 at 10:15am
Location: London
Outfit: None Entered

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my last post was about the hassles in getting a pair of wheel covers from Protec Covers.... called again today and OMG just found out that the covers had NEVER been sent at all, despite being given information to the contrary. Their stories over the last 2 weeks were they had been sent but must have been lost, another set was sent Monday be with you tomorrow, and yet ANOTHER set has been sent be with you tomorrow.. Now spoken to the OFFICE MANAGER?? who says she is also head of complaints dept tells me they were out of stock and NEVER sent. She denies that anyone from the Company told me otherwise and wouldn't listen to my complaints. Head of complaints? Don't Make Me Laugh!!!

LobeyDosser

27/6/2013 at 10:41am
Location: Argyll Scotland
Outfit: 1997 Bailey Ranger 470 4

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She was probably the office cleaner.

They usually know more about what is going on than the managers!

-------------
Lobey.

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Thekilpins

27/6/2013 at 11:57am
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If/when they do arrive, say you never received them!

Surfer01

27/6/2013 at 3:29pm
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Quote: Originally posted by Kyka7862 on 27/6/2013
my last post was about the hassles in getting a pair of wheel covers from Protec Covers.... called again today and OMG just found out that the covers had NEVER been sent at all, despite being given information to the contrary. Their stories over the last 2 weeks were they had been sent but must have been lost, another set was sent Monday be with you tomorrow, and yet ANOTHER set has been sent be with you tomorrow.. Now spoken to the OFFICE MANAGER?? who says she is also head of complaints dept tells me they were out of stock and NEVER sent. She denies that anyone from the Company told me otherwise and wouldn't listen to my complaints. Head of complaints? Don't Make Me Laugh!!!

We had the same issue when we ordered ours earlier this year. The competition that specialises in caravan covers is no better.

pnefan

27/6/2013 at 10:25pm
Location: Preston
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Can't understand these companies. It must be harder work making excuses than doing what they should be doing which is selling their products.
All the bad publicity can't be doing them any good.
But on the other hand they have had your money in their bank for some time......

Surfer01

28/6/2013 at 9:13am
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Quote: Originally posted by pnefan on 27/6/2013
Can't understand these companies. It must be harder work making excuses than doing what they should be doing which is selling their products.
All the bad publicity can't be doing them any good.
But on the other hand they have had your money in their bank for some time......

Plus if it is not right they try and weasel out of a refund or replacement stating that the Distance Selling Regulations do not apply as the front cover is "custom" made.
Be very aware!

millermicm

28/6/2013 at 12:50pm
Location: west country
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Head of complaints? So they have a whole department to deal with complaints?

Most companies call it a public relations dept.

jamesA114

28/6/2013 at 1:38pm
Location: south staffordshire
Outfit: Sterling Eccles Amethyst + santa fe

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Shame really as I have found them to be excellent. When my cover got ripped by a careless tradesman they quickly sent me repair patches free of charge.

Alistair

28/6/2013 at 8:38pm
Location: North Yorkshire the bit at the bottom
Outfit: Buccaneer Cruiser ordered + Jeep GC

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Yet Protec and Specialised will trog of to all the trade shows where they will continue to take deposits for hundreds of orders that are beyond their capacity to produce and deliver in a prompt and timely manner. Both companies could to with scaling back their order books until they have the infrastructure in place to deliver in a time frame that is acceptable.

Won't happen though....

Surfer01

29/6/2013 at 9:21am
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You would have thought that with peter Jones from Dragons Den they would have improved but no. The annoying part is they take payment upfront and then decide when they will feel like sending the cover.
I have since found out that you can insist on a delivery date and that they have to supply one once they have taken your money. If they do not make the delivery date, you can request a full refund.

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