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Quote: Originally posted by david8858 on 19/8/2013

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No Ropers and Catterick Caravans are separate companies.

I have had experience of Ropers directly and heard non too complimentary reports on the service from Catterick Caravans not only by posters on here but by direct dealings with a neighbour who bought a brand new Elddis 2013 model van from them for 18thousand quid and is extrememly dis-satisfied.

I can't believe how we let caravan dealers get away with such poor standards of service. If your car doesn't work and you've spent 18 thousand quid on it you get it back to the dealer, give him hell and he EXPECTS to fix it quickly.

Caravan dealers seem to think they are doing you a favour by fixing your faulty van you spent 18 thousand quid on as and when they have the parts, have the authority from the manufacturer to carry out repairs or a whole host of other excuses.

If you took your Ford car back to the garage because something didn't work you'd expect the dealer to have the spare part in stock or at the very worst get it for you the next day.

With caravan dealers they find it perfectly normal to take a couple of weeks to get the spare part for you and then will at their leisure arrange to have your van in so it can be fitted.

WE PUT UP WITH THIS TERRIBLE SERVICE - so we have only ourselves to blame.


End of rant

David

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Quote: Originally posted by Trooper Man on 19/8/2013

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I won't use them again. Promised phone calls didn't happen.

The promised phone call syndrome is now happening to me, damp found in a back corner of my 3 year old Challenger, in fact the wallboard is soft indicating it has been damp a long time, phoned Catterick to be told they weren't taking other dealers work on ( Discover Leisure bought )but would email the manager to see if he would do it for me and ring me back. After 2 days waiting for the call I phoned again and asked why I had no call, she was still waiting for Mr. Kinsell to answer her email but would remind him and get back to me. That was 2 weeks ago today,and I'm still waiting. I've now taken the van elsewhere and they've lost a potential customer. If the owners can't be bothered to give a simple yes or no they don't deserve the custom.

               Jim



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Easter-York caravan park
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