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 Topic: no gas supply in van
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14/9/2013 at 10:47am
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by julie h on 14/9/2013
thank ian , we got it from a dealer in derby , but there were no guarantees with it, and you are right we should get it serviced as soon as poss, the switches in the van are all on and so is the yellow switch on the regulator but no luck with gas in the van, cant hear any hiss of gas either when I turn the gas ring on .just a quick puff and its gone
thanks
julie
The dealer is telling you porkies as the caravan is covered under Sale of Goods Act for 6 years however in the first 6 months it is up to the dealer to prove the fault did not exist which is just as good as having a warranty on it. The dealer should have had it serviced prior to selling it to you.
If you are having issues with the gas system or anything else, it is the dealer's responsibility to sort it out otherwise the caravan is not fit for purpose. If it is not fit for purpose, the dealer needs to be given the opportunity to repair, replace or refund.
As this dealer has blatantly lied to you, I would be looking for a refund if it were me, but it is your choice.
Get a mobile technician to check the caravan, but not service it. This will be a lot cheaper initially and probably also make a service cost cheaper. If any faults found, get the dealer to repair, replace or refund.
Below are the facts from Sale of Goods Act;
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
7 If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
8 In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
9 If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
10 After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
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