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Subject Topic: Propane Light - Problem
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Personbazlam
17/9/2013 at 4:04pm
 Location: London Kent border
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We were staying at Stamford CC site last week and need to change our Propane Light cylinder. The warden told us there had been problems with his supplier who said the full/empty guages had been leaking, and he couldn't supply them. Is this a nationwide problem?


Personallan-d
17/9/2013 at 5:16pm
 Location: elland west yorks
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hi bazlam iv'e been using calor propane light for 18 months now also got one as a spare had no problems with it yet if not sure have a word with your local calor dealer.

hope this helps regards allan-d


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Personbazlam
17/9/2013 at 5:22pm
 Location: London Kent border
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Hi Allan, We've used them for a long while too, no problems. But it seems the guage valves are playing up and leaking.


Personallan-d
18/9/2013 at 12:58pm
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thanks bazlam will keep an eye on mine


Personbirder99
18/9/2013 at 1:28pm
 Location: Cambs
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I can't see anything about this on Calor website and I would have thought they are have a duty of care to inform users if there is a problem or else leaving themselves wide open to litigation. I think I might have s subtle word with them at the NEC in a few weeks time.

-------------
'A sure cure for sea-sickness is to sit under a tree'


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Persontimtheenchanter
18/9/2013 at 1:48pm
 Location: Yeadon Leeds!
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if were the case, surely there would have been a recall.

In stock at my local Go, which is good, because I need one :)


Persontango55
18/9/2013 at 1:50pm
 Location: Lichfield
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It's amazing though what excuses companies come up with regarding a lack of deliveries when they have probably made a stock error themselves and quite often put the blame on innocent parties which in this case is Calor. If there is nothing on their website regarding this safety issue then either take with a pinch of salt or contact their customer services and actually speak to someone with your concerns. I used to buy the 6kg. steel cylinders (before I changed to calor-Lite) from a local Morrisons fuel station and at one stage they had no 6kg. cylinders in stock so in desperation I said I would take a 3.9kg. cylinder because they could not provide me with the cylinder required. However, I was refused saying that I can't exchange for a different size cylinder but I persistently argued that you can providing you are not exchanging propane for butane. I had to go elsewhere to buy a 6kg. cylinder but when I returned home I contacted Calor customer services and I happened to be in the right. However, Morrisons forecourt manager had a call from Calor in response to this matter and so I visited Morrisons a few days later for an apology. I didn't actually receive an apology but they made an excuse regarding an employee not ordering enough quantity but my final reply was that I wouldn't buy from them again due to their lack of their professional knowledge and customer assistance. As the saying goes....the customer is always right but they hate it when you do prove them wrong. 


Personblueexpo97
18/9/2013 at 2:00pm
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Phew, I'm exhausted.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Persontango55
18/9/2013 at 6:59pm
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Quote: Originally posted by blueexpo97 on 18/9/2013

Phew, I'm exhausted.

Maybe so but it's just a load of gas! 


Personmalc1945
18/9/2013 at 8:07pm
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every time I go to my local caravan dealers there always some excuse why they do not have them from people not taking m/t's back to calor have not made enough of the lite bottles . the dealer is just south of Doncaster end up going to go outdoors at wakefield and they had plenty.


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Personbirder99
18/9/2013 at 8:40pm
 Location: Cambs
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I heard of one dealer telling customers that there was a shortage of lite bottles due to people stealing them from scrap. If there was any truth in the matter the people must have been idiots as the heavier bottles would have more scrap value. Not saying what I thought of the caravan dealer who was trying to divert the blame.

-------------
'A sure cure for sea-sickness is to sit under a tree'


Personblueexpo97
18/9/2013 at 11:51pm
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Quote: Originally posted by tango55 on 18/9/2013

Quote: Originally posted by blueexpo97 on 18/9/2013

Phew, I'm exhausted.

Maybe so but it's just a load of gas! 


What your post  


-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Persontimtheenchanter
19/9/2013 at 8:13am
 Location: Yeadon Leeds!
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Quote: Originally posted by tango55 on 18/9/2013 I said I would take a 3.9kg. cylinder because they could not provide me with the cylinder required. However, I was refused saying that I can't exchange for a different size cylinder but I persistently argued that you can providing you are not exchanging propane for butane. I had to go elsewhere to buy a 6kg. cylinder but when I returned home I contacted Calor customer services and I happened to be in the right.


erm, unless its changed since then, you cannot swap a 6kg for other sizes, but you CAN swap between types, propane to lite to butane, but they MUST be of that size,
All other sizes are swappable between the other sizes and gasses.

This is from the CALOR website



you can swap within a group, but not accross a group, although saying that, I used to swap 13kgs for 6s regularly, both ways.


PersonJasonr01
19/9/2013 at 12:50pm
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Ive got one of these calor lites
we have been on approx. 3-3.1/2weeks worth of caravanning and the full/ empty guage has not moved at all so not sure if our is stuck or not.
anyone know what an empty calor lite should weigh?


Persontango55
19/9/2013 at 8:03pm
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If you tip the cylinder upside down, give it a little shake then tip it back up you find that the guage should work again as they just sometimes get stuck. That was a tip I picked up on this forum and it worked for me although I have only ever had just the one cylinder where this has happened, every one since then I've never had a problem with.


PersonHacksaw Bob
19/9/2013 at 8:12pm
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Quote: Originally posted by Jasonr01 on 19/9/2013
I've got one of these calor lites

...anyone know what an empty calor lite should weigh?


"» What is the weight of the Calor Lite® cylinder?

The Calor Lite® weighs 4.52 kg empty." (Calor website)



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