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I would think it was covered under warranty if the lens or lamp body was cracked, say by overtightening at the factory. However, like you mention, what is more annoying is the fact that even though you specifically mentioned it they don't appear to have done anything about it, unfortunately poor warranty work & PDI seems a common thread on here at the moment.

To be honest I would save all the bother and do it yourself as lunarvenus suggests and double check everything before you leave the workshop in the future.

Dave

Smear some Vaseline on the seals before reinstalling; wont react with anything, water resistant, and wont set in place making removal awkward to change bulb next time.

I would be very surprised if your caravan dealer (Dick Turpin without a mask...) would bother with something like this, unless the lens is indeed cracked. They are factory built at a million miles an hour these days; finishing touches dont apply anymore, its get it out & sold/ delivered it would appear.