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Subject Topic: Insurers after a claim
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Personpurple-ferrets
10/10/2013 at 8:21pm
 Location: Sevenoaks Kent
 Outfit: Adria Adorra View purple-ferrets's Profile View Profile   Reply to purple-ferrets Reply   Quote purple-ferrets Quote  
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Has anyone had to claim on caravan insurance at all that would still recommend their insurance company?

We are looking at replacing our caravan, which was a no fault write off when a person drove into it at speed. However claiming from the camping and caravan clubs club care insurance has proven to open a dispute that will now result in us going to the FOC. Un needed additional stress.

Is there anyone who has made a claim who would recommend their insurers, and all things considered we would happily pay for a decent service when it is needed in the case of “you get what you pay for”.


PersonRob2011
10/10/2013 at 8:45pm
 Location: Dewsbury West Yorks
 Outfit: Abbey Vogue & Range Rover Evoque View Rob2011's Profile View Profile   Reply to Rob2011 Reply   Quote Rob2011 Quote  
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We were insured with caravan guard when our van was written off, claim process was very straight forward, i was very suprised at how helpful they were all the way through the claim. They paid out quickly also so we were able to purchase another van very quickly


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Personsuggett1976
10/10/2013 at 9:34pm
 Location: West Sussex
 Outfit: 2003 Swift Charisma 540 View suggett1976's Profile View Profile   Reply to suggett1976 Reply   Quote suggett1976 Quote  
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We use a company called caravanwise.
Made a claim after a break in. Paid out on everything no problem.

Our renewal price was only about £10 more the following year.

http://www.caravanwise.co.uk


Personme123
10/10/2013 at 10:16pm
 Location: None Entered
 Outfit: autosleeper executive and 13 tents! View me123's Profile View Profile   Reply to me123 Reply   Quote me123 Quote  
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Another vote of confidence for caravan guard. Our folding camper was written off and they paid up the full market value from photos of the damage within about six weeks of notification. They were really helpful and kept us fully informed throughout. Their cover prices werent too bad either.


Personjanus
10/10/2013 at 11:30pm
 Location: Rochdale
 Outfit: Hymer Nova 470 Mondeo titanium 140tdc View janus's Profile View Profile   Reply to janus Reply   Quote janus Quote  
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CC insurance has always been good for me.


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Bill

For a licence dated 1997 or later you must add together the plated max weight of the caravan and trailer, if the total is 3500 or less you can tow it. You may even tow a caravan with a MAM greater than the cars unladen mass the restriction was removed in 2013

Mondeo Titanium 140 tdci


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Personjasie
11/10/2013 at 9:02am
 Location: Bath
 Outfit: Bailey Palermo & Kampa Brean View jasie's Profile View Profile   Reply to jasie Reply   Quote jasie Quote  
Joined: 18/4/2006

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sounds like you are having same issues we had last year....we were with lifesure.

non fault claim that was being challenged by other party, so it got dragged out and lifesure werent overly efficient.

i stuck with Lifesure purely because we had to as the renewal was due part way through claim and i had to pay full price until claim was resolved by which time they kept their promise to refund the difference to bring back our NCD once claim was closed.

i would renew with them if the premium was right as their policy does have the benefits i want to insure, and i know their claims process inside out, or lack thereof (and i am in the trade), but i found it cheaper elsewhere with the same underwriter, so got the same product, just through a different broker.


Personjennifernn
11/10/2013 at 9:24am
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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We are with Caravan Club. Had a whole new back panel fitted after OH put a small crack in the old one while reversing.

No problems, new panel was authorised immediately.

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Jennifer


Personjaiash
11/10/2013 at 10:28am
 Location: nr Derby
 Outfit: Phoenix 440+ View jaiash's Profile View Profile   Reply to jaiash Reply   Quote jaiash Quote  
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CC here too, had a claim 3 years ago which was ok'd within 24hours.
Never actually insured with anybody else.


Personard129
11/10/2013 at 11:25am
 Location: Cleckheaton West Yorks
 Outfit: compass vantage 515 View ard129's Profile View Profile   Reply to ard129 Reply   Quote ard129 Quote  
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Caravan guard for me have had two claims with them and had no problems


PersonTonyC52
11/10/2013 at 11:46am
 Location: West Midlands
 Outfit: Jeep Grand Cherokee View TonyC52's Profile View Profile   Reply to TonyC52 Reply   Quote TonyC52 Quote  
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With C&CC and had a claim last year, dealt with efficiently and this years premium didn't go up much.

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Tony C


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Person664DaveS
11/10/2013 at 12:15pm
 Location: Shropshire
 Outfit: Bailey Phoenix GT 75 View 664DaveS's Profile View Profile   Reply to 664DaveS Reply   Quote 664DaveS Quote  
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We are with Towergate Bakers, no problems at all on two occasions we made a claim.

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DS-There's more to life than football!!!


Personbobthedrive
11/10/2013 at 3:45pm
 Location: Hampshire
 Outfit: Coachman 575 View bobthedrive's Profile View Profile   Reply to bobthedrive Reply   Quote bobthedrive Quote  
Joined: 19/10/2012

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Just renewed my van insurance with Caravanguard and they were £50 cheaper than C&CC club,never had to claim but reveiws seem pretty good.


Personlion123
11/10/2013 at 4:46pm
 Location: pyle bridgend s. wales
 Outfit: swift alpine sport View lion123's Profile View Profile   Reply to lion123 Reply   Quote lion123 Quote  
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caravan club,excellent,storm damage to van[hailstones] settled within 2 weeks.

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its easy enough to be pleasant when the world rolls along like a song.but a man is worth while if he can smile when every thing goes f------ wrong.


Persondeltaman
11/10/2013 at 7:29pm
 Location: Lincolnshire
 Outfit: Compas Rally 634 View deltaman's Profile View Profile   Reply to deltaman Reply   Quote deltaman Quote  
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We had our caravan stolen earlier this year, caravan guard settled in a month no problems at all.
The renewal came round with the new van no loading, we have been with them for many years and never had a problem, prices are very good.


Personroyh
11/10/2013 at 8:09pm
 Location: Nr Mansfield - GB
 Outfit: 2014 Lunar Quasar 554 & Freelander 2 View royh's Profile View Profile   Reply to royh Reply   Quote royh Quote  
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We also have Caravan Club insurance and have had cause to make two claims in the last ten years both dealt with quick and without any hassle, so I would recommend them from my own experience.

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Never argue with an idiot, they will bring you down to their level then beat you on experience.
Land Rover Freelander 2 & 2014 Lunar Quasar 554


Personpurple-ferrets
11/10/2013 at 9:28pm
 Location: Sevenoaks Kent
 Outfit: Adria Adorra View purple-ferrets's Profile View Profile   Reply to purple-ferrets Reply   Quote purple-ferrets Quote  
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Thank you for all the responses, we spoke with Caravan Guard and explained the claim is still ongoing but we want to move on and get a van. We will have to pay a little extra as we will have to wait to re instate the no claims.

I am so disappointed with the lack of service for a no fault claim from Camping and Caravanning Club's Club Care insurance that I can not bring myself to insure with them again and certainly can't recommend them on anymore.



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