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15/10/2013 at 6:56pm
Location: Lancashire Outfit: Leisuredrive VW T6 campervan
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Whilst disussing motorhome insurance, let me tell you our sorry tale.
When we bought our campervan 3 years ago, the company we were insured with wouldn't insure it, so we found a company who would. Ok so far. This year the insurance was due to renew whilst we were away in Sept. OH applied to the company for a renewal quote, explained about the holiday. No problem they said, we'll put the quote in the post. No quote arrived, OH ringing regularly and being assured it was on it's way. Eventually just before we left he was told they didn't insure campervans in our area.
So he had a frantic ring round, and eventually found our original company would now insure us, and the nice lady on the phone said that as we had been insured with them previously, the no claims bonus would apply. OH paid up, it was due to start 4 days before we came back from France.
Whilst on holiday, he had an email from them saying the no claims didn't apply, he would need to pay an extra £150.
Anyway, they agreed to cover us until we got home. Then OH spent a lot of time trying to get them to apply for 'evidence of no claims' from the other company, spoke to the supervisor to get them to listen to the recorded conversation where the lady said it was ok.
Got sorted in the end. However the moral of the story is, make sure you have some sort of certification of no claims every time you change insurance companies. Apparently this should be available on line, but you should still get your own paper copy. This may sometimes be the renewal document, in our case, we never got one because we were going away
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