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Subject Topic: Dealer customer service Post Reply Post New Topic
Personfamicon
16/11/2013 at 2:44pm
 Location: NORTHUMBERLAND
 Outfit: Bailey Unicorn Valencia s2 View famicon's Profile View Profile   Reply to famicon Reply   Quote famicon Quote  
Joined: 04/6/2008

Standard Member
Standard Member

Forum Posts:   6
Site Reviews Total: 13
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In February this year I bought a new Bailey Unicorn s2 from United British Caravans on Tyneside. I have some ongoing warranty issues which I have been trying to get resolved since August. I have written to the general manager Alex Levington with a detailed statement of the current position and I have asked him to contact me with firm proposals for rectifying the problems. Despite poor customer service to date I am prepared to give UBC the opportunity to correct the outstanding faults before I go into detail on this forum. At the time of posting I have had no response to the letter I hand delivered on 11/11. I will post more information about my customer experience as things progress

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BIGFAM


Personneil and lena
16/11/2013 at 5:18pm
 Location:  Dumfries
 Outfit: 2022 CoachmanVIP 2022 Pilote P696GJ View neil and lena's Profile View Profile   Reply to neil and lena Reply   Quote neil and lena Quote  
Joined: 18/2/2007

Diamond Member
Diamond Member

Forum Posts:   2370
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Teeside caravans are Bailey dealers , why not try then for warranty repairs if your unhappy with your supplying dealer


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