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12/12/2013 at 5:06pm
Location: Norwich Norfolk UK
Outfit: Lunar Lexon 420 & Nissan Qashqai+2
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Joined: 04/9/2013 Standard Member
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I recently had a bust up with Cris and wondered if anybody else had suffered the same problem. In July 2013 I bought a second hand 2012 Lunar Lexon. The person I bought it from had bought it brand new, so I then became the second owner. We both filled in all the details on the registration document and I sent it to Cris with the fee. When I received the registration document back, it said previous owners NIL. I emailed them explaining that this was incorrect, it should read previous owners ONE, as I was the second owner. I had a rather curt reply saying their computer system couldn't handle this complicated mathmatical calculation, so I would have to write a letter to the new owner (if I sold the van) explaining this! Well that was like a red rag to a bull. I told them if they didn't send me a correct document, with the correct information on it, then I wanted my money back, and would be writing to all the caravan magazines, the National Caravan Council and anybody else I could think of! After a short delay, I received a very apologetic reply explaining they had fixed the computer, and my new ammended document was in the post, with previous owners ONE on it. Horrah! Every time I open a caravan magazine I'm faced with a full page advert from Cris saying how wonderful the scheme is, and how it shows the number of previous owners the caravan has had. Well if thats what we are paying for...Lord help us!
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Topic: CRiS
