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Subject Topic: insurance repair Post Reply Post New Topic
Personkevin04b
08/12/2013 at 8:25pm
 Location: South Yorkshire
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We have had to claim on our insurance we damaged the side of the caravan (awning poles)
so too cut a long story short the insurance gave the all clear to the repair this was the back end of September but then no contact so I phoned them 2 weeks ago they seemed confused that the work was not completed so I phoned my repairer for him to say he needs the go ahead so I phoned them again explaining he will not start till he gets the go ahead till he hears from them (how could he) so I phoned him Saturday he still has no letter or Email from my insurance is this normal practise from insurance firms this is the first time we have had an insurance claim I will not name & shame the insurance company at the moment


PersonGrampian91
08/12/2013 at 10:02pm
 Location: Midlands
 Outfit: Mondeo Avondale Gram View Grampian91's Profile View Profile   Reply to Grampian91 Reply   Quote Grampian91 Quote  
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Nothing moves very fast in the insurance industry unless you owe them money.

Some insurers are worse than others, But all insurers make mistakes.


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PersonOctavia4x4
08/12/2013 at 10:04pm
 Location: Harrogate Yorkshire.
 Outfit: Skoda Octavia 4x4 & Compass Omega 482 View Octavia4x4's Profile View Profile   Reply to Octavia4x4 Reply   Quote Octavia4x4 Quote  
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Did you get a written quote from the repairer?
When I made a claim the loss adjuster needed to look at the damage, I sent a photo by e-mail, they then told me to get a written estimate from my dealer, I did and sent it off. A couple of days later I got a copy letter from the insurance company to the dealer authorising the repair with a reference no. Phoned the dealer and booked the van in, repair done, then signed a form to say the repair was done to my satisfaction and sent that off to the insurance company and paid the dealer £50.00 excess, insurance paid the other £900.00

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Skoda Octavia Estate 2.0TDi 4x4 (2012) towing a Compass Omega 482 (2014)


Personkevin04b
08/12/2013 at 10:22pm
 Location: South Yorkshire
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yes got 2 quotes in writing did all the paperwork loss adjuster approved the repair then he said insurance will sort it out with the repairer that's it still waiting


Personjaiash
09/12/2013 at 10:44am
 Location: nr Derby
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Had a claim 3 years back ( road debris damage) - took van to dealer, with ins. details, claim ok'd within 48hours and repair done just 2 weeks later.
Caravan Club insurance.
Also many years ago had to claim for damage on Ferry and claim was sorted likewise.


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Personkevin04b
09/12/2013 at 7:28pm
 Location: South Yorkshire
 Outfit: None Entered View kevin04b's Profile View Profile   Reply to kevin04b Reply   Quote kevin04b Quote  
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Telephone insurance today I got it all sorted booked in with the bodyshop just after xmas


PersonJax365
11/12/2013 at 9:46am
 Location: south cheshire
 Outfit: VW Caddy Maxi View Jax365's Profile View Profile   Reply to Jax365 Reply   Quote Jax365 Quote  
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Glad its sorted at long last, Kevin.

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