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Quote: Originally posted by White Rose on 16/2/2014

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Ok, I will step away from this thread but I'd be really grateful if both of you would read this page http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

Your contract is with the dealer, not the manufacturer. Their obligation to fix the problem or refund you does not depend on issues they are having with the manufacturer. That relationship is their responsibility to manage, not yours, and it's one of the downsides of trading as a dealer (the upside, of course, being the lovely mark-ups they can make in the selling price). They are not doing you a favour by fixing or refunding your caravan, they are simply complying with the law - and the fact that some of them do that with such great reluctance should surely raise eyebrows.

Path, the dealer's hands were not tied at all. Their obligation to refund you was not linked to the manufacturer's decision whether of not to refund them. It's a separate contract, and a separate issue to your rights under the Sale of Goods Act.

There's a useful thread on the topic elsewhere if you google "SOGA rules supreme"

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Quote: Originally posted by path20 on 17/2/2014

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We have been there, done that and got the T-Shirts.
I still say and always will that the manufacturers owe it to the purchasers of their caravans to supply goods fit for the purpose they were made. In my eyes travelling backwards and forwards to the dealer for twelve months with a new caravan with numerous faults and finally with 60% damp is not fit for the purpose it was intended and that is going away spending a relaxing time on holiday.Instead the twelve months was spent in discussions with the dealer and the manufacturer fighting our corner.
It's time the law was changed. The onus should be put on the manufacturer.Why should they be allowed to turn out a caravan full of faults and bad workmanship and then turn their backs on it?

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Quote: Originally posted by path20 on 17/2/2014

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We have been there, done that and got the T-Shirts.
I still say and always will that the manufacturers owe it to the purchasers of their caravans to supply goods fit for the purpose they were made. In my eyes travelling backwards and forwards to the dealer for twelve months with a new caravan with numerous faults and finally with 60% damp is not fit for the purpose it was intended and that is going away spending a relaxing time on holiday.Instead the twelve months was spent in discussions with the dealer and the manufacturer fighting our corner.
It's time the law was changed. The onus should be put on the manufacturer.Why should they be allowed to turn out a caravan full of faults and bad workmanship and then turn their backs on it?

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 Where WOULD people recommend in the Manchester area? I keep meaning to pop into the little dealer in Cheadle,should I bother?