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Subject Topic: Caravan deposit Post Reply Post New Topic
22/3/2014 at 1:01pm
 Location: South West
 Outfit: Almost a fleurette
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Joined: 03/3/2014

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My wife and I put a deposit, quite a large deposit I might add, for a fleurette, on 01.03.14. Unfortunately I had to ring and cancel on 08.03.14, the salesman, in fact the same we had dealt with, assured me we would have the full deposit refunded.
I then spoke to the owner on the Monday, he said it would take 10days but I would be refunded, the full amount.
It has taken slightly longer, but Campers and Leisure have refunded me my £1500.00 and I would like to thank them for their sheer professionalism.
Having read some of the problems other people have had, I count myself very lucky, although the only reason I went to them in the 1st place was the recommendations(from posts they had either answered or written) of people who use this site, so I thank them too.


22/3/2014 at 1:48pm
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Oh well, fair do's then, but I don't think generally its good to leave a deposit. If you are not in a position to conclude the deal there & then its quite possible things can change. Theres more than one perfect caravan out there & once you have paid a deposit, usually non returnable, you are bound to find one more perfect, or other things can change.

Obviously if you are ordering a new caravan for delivery from factory at a later date then you may have to leave something but no more than you can afford to lose, say £200 which is sufficient to compensate dealer for extra paperwork etc if you do cancel but certainly no more because the dealers needs the business more than you do.


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22/3/2014 at 2:21pm
 Location: Nottingham
 Outfit: Swift Challenger 530
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I thought no matter what the deal is or how much deposit you leave under the sale of goods act you have at least a 14 day cooling off period in which you can cancel and get your deposit back in full.

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Rose


22/3/2014 at 2:38pm
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No, a deposit is part of a legally binding contract, it can be argued that a deposit was excessive though & part of it returned but trader is entitled to compo if deal is cancelled by customer. The only way it must be refunded is if trader fails to supply goods &/or correct goods, or misrepresents goods in some way. One could also argue that if a trader fails to supply goods in a reasonable time they should refund deposit but caravan traders generally have that one covered in their t&c's & won't guarantee a delivery date.

All this for retail sales from a premises. Mail order is different & does have a cooling off period, I think.


22/3/2014 at 9:16pm
 Location: South West
 Outfit: Almost a fleurette
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When we put the deposit down the sales man did say the deposit would be fully refundable if we changed our minds, but they could have acted differently I suppose.
I am just happy they didn't


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22/3/2014 at 9:34pm
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Yes, retailers can offer what terms they like within the law. If they state in writing that they will return deposit then they have to do that.


22/3/2014 at 9:49pm
 Location: Shropshire
 Outfit: Sterling Eccles SR 636 Nissan Navara
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Well done to campers and leisure xx

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hello


23/3/2014 at 12:39pm
 Location: Nottinghamshire
 Outfit: Sprite Alpine 2 Caravan
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Always good to hear positive stories about dealers.

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David
Chillax, you're caravaning



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