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02/4/2014 at 8:50pm
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Hi, we have a bailey retreat caravan just 12 months old which has three large holes in the floor underneath the van, only through the outside skin and squashing the insulation board. They were spotted by a bailey approved service company when servicing the van, who told us that they were done in the factory, as he had seen several vans with the same problem, and that bailey usually fixed them ( or rather hide them ) with large plates glued to the underneath of the floor.
Bailey agreed to have the van back and fix the problem under warranty.
We were not happy with this as having paid a lot of money why should we put up with bodged holes in the floor.
Bailey now refuse to repair the holes under warranty as we cannot prove they had done it and now want £300 + to glue two plates on.
Until we said we were not happy they were happy to repair free of charge!
Anyway I'm waffling, has anybody else had a similar problem with there floor and if so what was the outcome.
Bailey have been absolutely awful to deal with and took two letters off trading standards to get a descent reply.
This is all on top of a leaking roof for over six months, which they could not fix, a leaking rear locker door which soaks all the bedding, which they have not fixed and several other faults ie. split seams to the seats, broken locks, hydraulics to the roof lights broken etc. etc.
Any advice would be much appreciated
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Topic: Bailey retreat
