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Subject Topic: 2015 Caravan Handbooks Post Reply Post New Topic
PersonApproval Man
15/4/2014 at 2:29pm
 Location: Durham
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Just a few general Questions
What should manufacturers put into their caravan handbooks?
Should it contain the Warranty conditions and particularly the exemptions?
Should it contain adverts?
Should it be hard copy or perhaps a CD?
I have some input into some handbooks so your views would be of interest tome.

-------------
Approval Man


Personmichell8
15/4/2014 at 3:53pm
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It should be in book form containing full warranty conditions with no adverts. A CD version could be included but not as an alternative to book.


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PersonBadBoyBushy
25/4/2014 at 9:58pm
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CD versions of of little use unless you take a computer on holiday with you.
Personally I leave mine at home.

NO ADVERTS!

Details of what accessories are available could promote aftersales via the dealer networks. Also handy for a 2nd hand user to 'upgrade' the unit they bought if it was low spec.
Spares details are very handy. Things like internal bulbs (e.g. fitting and rating), skylights (make model). Pretty much any part fitted made by a 3rd party. Took me ages to find out the exact skylight I had fitted to an old van after if was smashed by a football. And I had the manual.


Persontango55
25/4/2014 at 10:43pm
 Location: Lichfield
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The information entered into a caravan manual should be information related to the caravan model and nothing more such as body length, width, height, weights, awning rail size, tyre size and pressure etc. Adverts should be excluded and any warranty conditions should be dealt with independently with the purchaser on a separate document. The reason is because when the caravan is sold on as a used unit the warranty is then irrelevant as any future second hand purchaser will usually have a warranty agreement with the dealer they buy from. If the purchase is a private sale there will be no warranty included anyway so anything printed in the manual could be misleading. Adverts could well be outdated with companies no longer trading so not worth the extra cost of promoting sales outside of the manufacturer.
Having a book is far better than having a disc for immediate information because a laptop will be required which is only beneficial for those sited with electric hook up to power the appliance plus not everyone has access to a PC so it's an unwanted extra cost to the buyer.
Keep it simple but with all the important relative information at hand.


PersonAndy JC
26/4/2014 at 8:25am
 Location: Clevedon
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Quote: Originally posted by tango55 on 25/4/2014
The reason is because when the caravan is sold on as a used unit the warranty is then irrelevant as any future second hand purchaser will usually have a warranty agreement with the dealer they buy from. If the purchase is a private sale there will be no warranty included anyway so anything printed in the manual could be misleading.

Not necessarily. I bought mine through a private sale and for a small fee Bailey transferred the warranty. I suspect with other manufacturers now offering 10 year warranties it's likely they may follow suit.



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