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Subject Topic: Despicable C&CC Insurance renewal trick
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Persongould300
08/5/2014 at 5:48pm
 Location: None Entered
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Our renewal notice came through this morning and was significantly higher than expected. We ran some quotes online and the C&CC were still cheapest though at £200 less than our renewal. We saved the C&CC quote on their website.

My wife called the club to discuss and they couldn't believe the difference either even after verifying our online reference number. My wife asked whether we could just take up the quote directly via the web site and they said yes.

So imagine our disgust at finding that they had increased the online quote that we'd saved to almost as much as the renewal figure! Running a new quote came back with the same figure - evidently some tampering has taken place and our reasonable quote has been 'adjusted'.

With the price increase, their unreliable website (look out for your booking details changing after a couple of days) they may require assistance in removing my wheel wrench from somewhere delicate.


Personglittering-prize
08/5/2014 at 5:50pm
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Nice one,they make the rules as they go along.Give it to em with both barrels


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Personagri
08/5/2014 at 6:05pm
 Location: Staffs
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Renewed mine with C&CC last month my renewal quote was ok, could not find like for like cheaper. Maybe it was a glitch on there system ? I always look at other quotes though especially car insurance renewal on that is always hyped up.
Agri

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Agri


Persongould300
08/5/2014 at 6:08pm
 Location: None Entered
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Our renewal was £422. The online quote was £249. After my wife's chat to them it mysteriously went up to £376 (under the same quote ref. number) and won't budge.

Glitch or not it's not on.


Personbryan w
08/5/2014 at 6:35pm
 Location: Durham
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What did you pay last year with them. I've just renewed mine payed the same as last year £350. Caravan club were £80 dearer.


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Personbobmel
08/5/2014 at 7:27pm
 Location: Aberdeen
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Why not shop around and compare

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Robert (BoB)


PersonJTQU
08/5/2014 at 7:43pm
 Location: Hampshire
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It could simply be the original online quotation was a mistake? As it beats everything else, and they have now adjusted it, one tends to feel that is the case.
Generally, where errors are made they are not obliged to honour a genuine mistake.


Personfranbee
08/5/2014 at 8:04pm
 Location: Lancashire
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OH has had various altercations re insurance online. They appear to give a good quote, then at the end of the transaction, the price is different. Then on ringing them, he's had a different tale again.


PersonColin21
08/5/2014 at 8:35pm
 Location: East Herts
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I had a similar thing with my car insurance a few years ago. I had gone online for quotes, via a comparison site, and when my renewal notice came it was considerably higher than the online quote. I phoned them up and told them I would renew, but ONLY at the figure in the online quote. I did get them to agree, but only after them coming out with all sorts of silly excuses for the discrepancy. The following year I switched, as their quote was way off. Once again there was a difference between the online and renewal quotes.

-------------
Best Regards,
Colin


Persongould300
08/5/2014 at 9:29pm
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bryan - we changed vans a couple of weeks ago to a new one worth about twice as much so hard to compare against last time.

JTQU - I've no issue with the price being a mistake (though they also quoted the very same low price two weeks ago when we were about to pick up the new van), it's the way in which *both* quotes have now gone up without any mention of it happening.

Whatever the cause I'm fed up with the C&CC's online systems - be it the booking system which loses information you enter during the booking process or their half-arsed insurance quotation system. Add to that the lack of pertinent disabled access information on their sites (see my Boroughbridge review as a prime example).

</rant>


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Persontango55
08/5/2014 at 10:14pm
 Location: Lichfield
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I can't get online discounts with any insurance merely because my landline phone number (apart from the code) only has 5 digits and not 6 so it gets rejected by their computer therefore cannot continue any further. I then have to phone up for a quote but told that I do not qualify for the online discount by phone but after explaining the reason as to why, their answer was "You should have just put a zero at the end and it would have been accepted". It amazes me how insurance companies expect the customer to be honest and truthful when you have told a bare face lie before you have even taken out a policy with them. Now that hypocrisy for you.


PersonLightFantastic
08/5/2014 at 10:21pm
 Location: East Sussex
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Our C&CC insurance for our FC is due for renewal in a few months. If the renewal price has shot up I'll be sure to get an online quote first, e-mailed if it allows that, or at least printed off, before I ring them. In fact if the renewal has shot up, and the online quote is significantly less, then I'll just take out the online one anyway before ringing them up to ask why the renewal was so much and the online was much less! It'll be too late for them to 'amend' anything online by then!

Thanks for the 'heads up'.


Persondavid8858
08/5/2014 at 10:41pm
 Location: Teesside
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Quote: Originally posted by tango55 on 08/5/2014
I can't get online discounts with any insurance merely because my landline phone number (apart from the code) only has 5 digits and not 6 so it gets rejected by their computer therefore cannot continue any further. I then have to phone up for a quote but told that I do not qualify for the online discount by phone but after explaining the reason as to why, their answer was "You should have just put a zero at the end and it would have been accepted". It amazes me how insurance companies expect the customer to be honest and truthful when you have told a bare face lie before you have even taken out a policy with them. Now that hypocrisy for you.


Simply choose email as your preference as to how they should contact you and enter any 'legitimate looking' phone number into the online form. In other words 5 digits area code followed by 6 digits of phone no. In some areas where christianity hasn't reached yet it can be 0191 followed by 7 digits but don't worry about that!

The form will only check that the phone number is legitimate as in there are sufficient digits and the area code checks out - I'd be surprised given how lazy software developers are that they'd actually compare the geographic location of the area code with that of your phone number!

If anyone asks I never mentioned it!


-------------
Best Regards

David


PersonRTS5
09/5/2014 at 7:37am
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I often enter an invalid number on forms because I don't want the company, or one they sell my details onto, calling me. It's not illegal, so no need to worry.


Personsunshinetours
09/5/2014 at 8:56am
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I never enter a landline number (or my own one anyway) on any quote form - its not needed and if I choose to take up insurance I will ensure they have my correct number

OP what did the comparison sites come up with - there are a lot of insurers out there


PersonColin21
09/5/2014 at 3:28pm
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It annoys me that some of these online forms cannot be submitted without a phone number. I always used to use the one from the phone box over the road, but that went years ago, so now I just make one up at random. I never use the same one twice, so that I don't annoy anyone who gets a call from the company. Well, not more than once anyway.

-------------
Best Regards,
Colin



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