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 Topic: rydale caravans after service a disgrace!
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20/7/2014 at 6:38pm
Location: Northants
Outfit: Sterling Eccles Sport 585
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Joined: 04/4/2010 Silver Member 
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I did a post on this when I took caravan for its 1st service and in there I put
How rude they where.
Well it gets worse. After leaving it with them for a week, as it is just over an hours drive for me.
you can not make up the following, when I dropped it off I told them about a few minor issues ( great built caravan) I would like to be fixed.
- Alco light not working ( little green/red) on stabiliser.
- Wrong colour vent in shower should be white not brown.
- Panal next to shower loose or unstuck.
- veneer come of lower edge of cuboard.
- cuboard dropped a little in kitchen area.
- Dent on roof around solor panal.
Thats it so easy
THEN CAME THE HORROR.
So I arrived to collect my pride and joy, met the service guy, he tells me they have fixed the alco light, the panal near shower, the veneer, then said we cant fix cuboard ( sent photos to swift) to ask them for advice, told me they forgot to order new vent cover and asked can we post it to you so you can fix it, then told me dents are from hailstones!.
So I accepted but was annoyed as I told him of my 1hr trip, he didnt seem bothered. He then said you caravan is ready to collect at bottom service area I will meet you there. To my horror after waiting 20 mins he didnt show so I walk back and he is there with other people and said he would be at least another 20 mins, I said forget it!!.
I was so angry I hooked up and drove home.
To my horror the van was not cleaned inside or out, there was dirty hand marks all over the cream doors, mud on carpet, glue all over shower door, glue all over toilet door handles, saw dust all inside cuboard over the plates, all the switchs in fuse box not even turned back on Then to comound it they havent even stamped the service book! .
I guess you can say why didnt you check this before you left but I was angry that I couldn't wait any longer.
So the question is what has £225 actually paid for???
Long post I know.
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Loads of CC sites to many to mention.
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