Message Forums

Quote: Originally posted by Trooper Man on 25/8/2014I bought mine from Catterick who did the 1st service and warranty work. Further warranty work has been done by Teesside caravans without any problems.

---

---

Quote:

---

perhaps so but the fact remains that many dealerships simply refuse to touch vans bought elswhere and Swift , Bailey and other manufacturers will tell you that the your supplying dealership should be your first port of call in the event of any problems.
Caravan dealers are under no obligation to either fix or service your van if you buy it elswhere however some may in certain circumstances

---

Quote: Originally posted by audicab26 on 25/8/2014

---

Seems ridiculous to me that you can't simply take your van to the nearest appointed/franchised dealer for your particular van and have warranty and servicing work carried out.

Too much common sense, it will never catch on.

The dealer gets to sell additional workshop hours and the manufacturer has happy customers. Surely if it's warranty then the manufacturer having satisfied itself that there is a valid, covered claim should pay the dealer to fix it? Why should it matter where the van was bought. What happens if you move from Lands End to John O'groats after buying it.

Ditto.

With certain vans retailing for upwards of 20k it's high time the industry got its act together in this respect for the benefit of the customer and the dealers.

Totally agree, the car industry did go through some torrid times and most british manufacturers went to the wall, the remainder mostly got their act together as they realised that customers were attracted to good after-sales service and would vote with their feet. I recon that the caravan makers have no real competition and they can get all the custom they need without bothering too much.

If the car industry can do it................

Now what would happen if the Japanese came to town and brought us the quality and reliability in caravan builds that they did to the car industry??

---