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Subject Topic: Campbells Caravans, Preston. - servicing
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02/9/2014 at 6:08pm
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Hi.

Has anybody had any servicing carried out here? Would be interested to know of any good, bad or indifferent service experiences.
Many thanks,

Pterodactyl


02/9/2014 at 7:24pm
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We have had our van serviced at Campbells. They had the van for four days. Good customer service only downside was they lost a wheel trim on one service but this was sorted out quickly.
We have also had the van in for repair under warranty, and that went well too.


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05/9/2014 at 3:40pm
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Thanks for the info, very helpful.
Anybody else used them? They're such a large dealership I'm hoping someone else can provide feedback. Thanks in anticipation.

Pterodactyl


08/9/2014 at 10:30pm
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We have bought caravans and had warranty and service work done by them.

Personally I would go elsewhere if I you have a choice. A mobile engineer, is a good idea, especially one that can do warranty work as well.

However, we have just ordered our 3rd new van from them, despite saying never again!

We were promised that changes in the management had recently taken place, and hopefully the service dept will improve. I won't hold my breath.


09/9/2014 at 7:22am
 Location: Manchester
 Outfit: Airgo Stratus 4 Air
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I bought a van from there and was promised things to be sorted on the van but when I went to collect everything had been bodged. The staff showing me the van and some of the mechanics that came out while I was expressing how unhappy I was where rude and unprofessional, I wouldn't go back. From what I have heard the new management is only the result of a fallout between two partners and one walking, I could be wrong? Is what I've heard.


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09/9/2014 at 12:43pm
 Location: Cheshire
 Outfit: Elddis Avante 636
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We bought a new caravan from them last year and we have some new, some existing and some resolved issues, they have also serviced our van last month. As I have some issues that still need resolving I'm not going to rave about them just yet, but so far I would say that they are generally honest certainly in the service centre - I wouldn't believe everything that comes out of the sales peoples mouths, but even that little misunderstanding was resolved amicably. They aren't pushovers and we've had to be stand our ground at times but they will lean on the manufacturer once they are in agreement with the issues and our warranty repairs thus far have been good and carried by the right people.

Right now I would probably buy from them again but just not necessarily the same brand of caravan.


27/9/2014 at 9:46am
 Location: Staffs Cheshire bord
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The only downside we have found is that you need to book in at least a month in advance but service so far seems good. Personally I would use a mobile engineer if the van wasn't under warranty.

-------------
Jean

Sometimes a little rain must fall before you reach a rainbow.

The work will wait while you show the child the rainbow, but the rainbow won't wait while you finish the work.


27/9/2014 at 11:16am
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You can use a mobile engineer as long as they are registered and still maintain the warranty.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


27/9/2014 at 4:15pm
 Location: Southport
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I have over the years had 3 vans from Campbells of Watkin lane B5254 Lostock Hall. and cannot fault them for part ex offers and reduced price on a new vans                         I had two of the vans serviced by them and could not fault  

                                         The only quibble I had with them is a missing spare wheel, One salesman said it was an extra, 

                                                                                    I pointed out it did not say that in the brochure the boss gave me a brand new spare wheel out of a new van on forecourt,  as this was 6/7 years back so must be under old management.



27/9/2014 at 4:46pm
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Slightly of topic, but I drove past what used to be Campbell's Caravans on the road from Preston to Blackpool, a huge plot and showroom with acres of motorhomes and caravans.

But it is no longer called Campbell's, the new name is Euroleisure ltd or something similar.


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27/9/2014 at 4:51pm
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Thanks everyone for your responses; I think I'll give them a try, as I've still got a few minor warranty issues which need sorting out (haven't taken the van back in yet).

As mentioned in a couple of postings above, there does appear to be some change of ownership and now two different businesses, Campbells & Preston Caravans & Motorhomes, both being dealers for different manufacturers.

Pterodactyl


22/5/2017 at 3:46pm
 Location: Lancashire
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I advise everybody to avoid this lot. Campbells​ caravans and motor homes​.

They switched caravans when we were buying a brand new van for an older and defective one.

Sussed them out and got our money back


23/5/2017 at 6:41pm
 Location: Blackpool
 Outfit: Elddis Supreme
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Try these - we have our van services every year. They are independent so no bias.


https://www.yell.com/biz/rsw-caravan-servicing-thornton-cleveleys-7507737/

They come to your caravan and they are cheaper than Preston caravans or Campbell's (Same firm by the way)


26/5/2017 at 6:10pm
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Quote: Originally posted by Pterodactyl on 27/9/2014
Thanks everyone for your responses; I think I'll give them a try, as I've still got a few minor warranty issues which need sorting out (haven't taken the van back in yet).

As mentioned in a couple of postings above, there does appear to be some change of ownership and now two different businesses, Campbells & Preston Caravans & Motorhomes, both being dealers for different manufacturers.

Pterodactyl



Check out Cambells reviews. My advice is to steer clear of this lot.


01/6/2017 at 9:07pm
 Location: Lancashire
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The bad reviews keep coming.
Hardly surprising having experienced​ them myself.


02/6/2017 at 11:12am
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This is an old post of mine which seems to have been resurrected. My decision not to bother going back to get the van serviced there seems to have been correct judging by the new comments! Many thanks to all and perhaps this may serve as a warning to others in the future.

Pterodactyl



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