Home Log in or Register

Message Forums

Welcome Guest

Reception - All Forums

Caravans and Caravanning

Topic: Whale heating and water systems, Lockouts

romany girl

11/10/2014 at 11:43pm
Location: Derbyshire
Outfit: ElddisAvante462 Honda CRV SE2.2 i-Dtec

View Profile

Quote

Joined: 26/1/2006

Diamond Member

Forum Posts: 3025

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

We have been busy putting our caravan to bed for the winter today, but when we opened it up this morning the red lights on the hot water and blown heating systems where flashing three blips then resting before doing the same over again.

According to the handbook, this is indicating a Lock out, and although we managed to sort this a few days ago when it happened, the same quick 2.5second flick on and off has not worked on this occasion, does anyone know how we can clear this please before we have to call out the engineeer to it?

Thanks,

Julia

-------------
Just love to be out amoungst Nature and Wildlife

Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!

Wendyhouse

12/10/2014 at 6:47am
Location: Staithes
Outfit: Vantage Neo

View Profile

Quote

Joined: 12/5/2013

Platinum Member

Forum Posts: 502

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Couple of thoughts.
We have a micro switch on the window nearest the exhaust vent.
High winds near the in / out vents
Good luck

Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!

UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

trog100

12/10/2014 at 12:30pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 27/6/2014

Diamond Member

Forum Posts: 1746

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

dry de-powering it.. it may reset it back to normal..

sometimes control systems get their knickers in a twist and a simple reset fixes the problem.. its worth a try even if it dosnt work..

trog

arc systems

12/10/2014 at 2:48pm
Location: None Entered
Outfit: http: www.arcsystems.biz

View Profile

Quote

Joined: 02/12/2003

Diamond Member

Forum Posts: 4373

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Agree with trog, disconnect the battery for a minute and then try it, got a posh 2yr old tele responds to pulling the plug out from time to time when it switches itself off and won't switch on again!

PS, also make sure the battery voltage is actually high enough?

romany girl

12/10/2014 at 7:39pm
Location: Derbyshire
Outfit: ElddisAvante462 Honda CRV SE2.2 i-Dtec

View Profile

Quote

Joined: 26/1/2006

Diamond Member

Forum Posts: 3025

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Thanks guys, the battery is fully charged and showing 13.8amps, we tried the disconected battery trick a couple of days ago, but it didnt work. Im going to call Whale for advice, as sadly a 70mile trip back to the dealers is not an option for us at the moment as our daughter is terminally ill with cancer and we never know when we may be needed at her bedside.

If Whale cannot fix it for us, then it may have to be a mobile workshop call out, it cannot be left like that throughout winter.

Julia

-------------
Just love to be out amoungst Nature and Wildlife

Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!

Camper Colin

13/10/2014 at 11:01am
Location: Leeds
Outfit: Elddis Xplore 504 Trigano Tribute 669

View Profile

Quote

Joined: 13/6/2009

Standard Member

Forum Posts: 54
Tent Reviews: 1

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Sounds like you're out of gas, either an empty bottle, or an isolater valve closed somewhere.

Camper Colin

13/10/2014 at 11:19am
Location: Leeds
Outfit: Elddis Xplore 504 Trigano Tribute 669

View Profile

Quote

Joined: 13/6/2009

Standard Member

Forum Posts: 54
Tent Reviews: 1

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Further to this, from the Whale info : -

Gas Lockouts
Gas lockouts must be cleared by turning the selector knob from gas on (flame) position to off position then back to
the on position. The complete sequence of switch movements must be completed within 2.5 seconds for a lockout to
be successfully cleared. If there is air in the gas line, e.g. after a gas bottle change, the space heater may require
several attempts before it lights. Lockouts can also be cleared by switching to the ‘fan only’ position and then back to
‘on’ within this 2.5 second period.
Other Lockouts
If the lockout is caused when the unit is operated on electric, the lockout can be cleared by turning the selector knob
from electric ‘on’ position to ‘off’ position then back to the ‘on’ position. The complete sequence of switch movements
must be completed within 2.5 seconds for a lockout to be successfully cleared.
Note: A cycling of the power supply to the unit will not clear a lockout. Some gas lockouts, e.g. ignition lockout and
combustion air faults will still permit use of the appliance in electric only operation.
If the problem persists contact Whale Support on +44 (0)845 217 2933
23

romany girl

13/10/2014 at 1:14pm
Location: Derbyshire
Outfit: ElddisAvante462 Honda CRV SE2.2 i-Dtec

View Profile

Quote

Joined: 26/1/2006

Diamond Member

Forum Posts: 3025

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Thanks for that Colin, this morning l have rang the Whale support number, and found a vital piece of information for clearing Lock outs has been omitted from the caravans instruction manual. To clear a Lock out it is essential to turn the heating thermostat Knob onto its highest setting, before following the instructions in the manual with the switch flick sequence.

We also found out that ours had been caused by a service engineer failing to reconnect the EHU lead fully into its socket inside our battery box, so although everything looked connected from the outside, and our battery was fully charged, the caravan had no effective mains supply.

Julia

-------------
Just love to be out amoungst Nature and Wildlife

Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!

lr1953

28/8/2017 at 3:20pm
Location: southwest
Outfit: Eldis avante 462

View Profile

Quote

Joined: 21/7/2010

Standard Member

Forum Posts: 7

Site Reviews Total:	5

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	1
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	5
Site Nights 2018:	0

Thanks so much for this info.Turn to full heat,then do on,off,on sequence worked for me.

-------------
ljr

wisey440

12/9/2017 at 6:53pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 05/8/2014

Standard Member

Forum Posts: 2

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

Is there a number for whale that is not 0845

wisey440

12/9/2017 at 6:59pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 05/8/2014

Standard Member

Forum Posts: 2

Site Reviews Total:	0

Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0
Site Reviews 2019:	0
Site Reviews 2018:	0

Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0
Site Nights 2019:	0
Site Nights 2018:	0

The fan will not turn off on our whale heating and keeps coming on intermittently, does any one have any ideas. The whale number costs me a fortune to ring on the 0845

In order to post a reply you will need to register, or if already registered please log in here

Prev Next
Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printable version

Latest News, Discounts and Competitions see all...

9170 Visitors online !

Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite

[Message Forums] [Caravan Sites & Camping] [Company Listings] [Features / Advice] [Virtual Brochure] [Shop!]
[Reception] [Competitions] [Caravans & Motorhomes For Sale] [Event Diary] [Contact Us] [Tent Reviews]

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024

UKCampsite.co.uk
2024 Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder