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HAVE YOU BEEN PAYING ANNUAL SUBSCRIPTIONS ASSUMING THAT WHEN CALLED UPON ,YOUR TRACKER WILL BE ACTIVE??

I FOUND THIS NOT TO BE THE CASE, THE UNFORTUNATE WAY.

After having caravan stolen end of january, notified tracker uk and was told the tracker was activated. However, it has come to light that the unit was not responding to tracker when they tried to communicate with it in november 2014, yet they failed to notify me of this problem until the day after i reported it stolen.

might be worth anyone with the same device to call tracker and ask them to prove theirs is responding before they experience a loss like myself.

Has anyone else expereinced this same problem or have i just bought this problem to light

No, the caravan has still not been located. They later told me that the tracker had failed to respond in november yet hadnt informed me of this until the day after i reported it stolen. i do not believe it ever worked as they are refusing to send me a copy of the log which shows its communication with the control room.

We have a 2014 Swift which has this tracker fitted.

We too received an email from Tracker last week telling us that the unit was not responding as it should, and that they would send an Engineer to check the problem.

Hopefully they can get it sorted soon.

I took the 5 year subscription when we bought the van, but to be honest I didnt realise that this was only the 'retrieve' unit, and as our van is in storage away from home it is really worrying that we would not know if it had been stolen until we got to the storage to find it missing.  I suppose we need to upgrade it really, we had the Phantom on the last van which was brilliant, with a text message and a phone call as soon as your van moves whilst the alarm/tracker is still on (yes, we activated it a few times by mistake ! :(  )