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Subject Topic: Suppliers excuse for a very leaky awning
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PersonCaroelle
09/4/2015 at 11:25am
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The new inflatable awning that we used at Easter leaked like a sieve. The seams leaked, water came through the roof etc. I have contacted the suppliers and this is their response "In any acrylic awning upon first use some leaking should always be expected due to the nature of the self sealing fabric. When acrylic fabric comes into contact with rainwater they bond together and create an impervious barrier. This process often leads to some water coming through the seams during the first incident of rainfall but as the bonds in the seams seal and the awning weathers this should not be any ongoing issue. This is a common occurrence across similar products throughout the industry."

What do you think of this? To me any leaks are unacceptable, surely the manufacturer should 'weather' the awning if this is the case? They will only give me a refund if it is found to be faulty by the manufacturer.

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Caroelle


Personclever
09/4/2015 at 11:57am
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What they are saying sounds correct to me. It's quite common for a new awning or tent to leak on first use.

After that you should be OK. If you get your money back and buy another awning you might be back in the same situation again.

I would get it dried out and see how it goes next time.


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PersonRhj296
09/4/2015 at 12:57pm
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I was under the impression that unless it was cotton that needed to be weathered in, that all other materials, especially the polyester type came already weather proofed.
The excuse seems plausible however and maybe you want to try it to your satisfaction at least and that way you can tell them that you tried and it didn't work.


PersonMotobiman
09/4/2015 at 2:39pm
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So if it's so easy why don't they wet the seams during manufacture?


Personstevo1
09/4/2015 at 4:13pm
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I have seen this done on canvas, but not a modern awning !Think this may be a faulty product.

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PersonCaroelle
09/4/2015 at 4:32pm
 Location: Worcestershire
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It has just been collected by Parcelforce and I am refusing to have another one. Our last awning was over 20 years old and not a drip insight. I resent paying nearly £400 for something that may or may not leak next time. As it was we had a lot of wet things for the first two days of our 5 day break, I don't want to repeat that.

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Caroelle


Personsunshinetours
09/4/2015 at 4:37pm
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Do the instructions say the same thing?

If not I would agree its unlikely it should be leaking badly. You may get the odd seam leak that would either self seal or require some seam sealant which is what my Kampa Rally awning instructions said from memory


Personcheckley1973
09/4/2015 at 6:52pm
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It's quite normal for certain brands due to the way they are manufactured.

Which one did you buy?

The most common cause is the thread on the seams, which has to get wet before it expands to fill the hole the needle made. During this process it will leak. Some brands tape the seams to stop it and some don't bother to save money.


PersonCaroelle
09/4/2015 at 7:47pm
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It was an airspeed 390 branded as a Suntreck. However it wasn't just the seams, there was water coming through the roof.

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Caroelle


Personcheckley1973
09/4/2015 at 10:22pm
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Quote: Originally posted by Caroelle on 09/4/2015
It was an airspeed 390 branded as a Suntreck. However it wasn't just the seams, there was water coming through the roof.


sorry can't help you on that one as I've never heard of them. Did you have a heater on in the awning at all?

We have a Dorema air and it's great, being the all season tencate breathable fabric it doesn't suffer condensation either.


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PersonHairywol
09/4/2015 at 11:50pm
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When we bought our Dorema awning from Teesside caravans we were warned that it would definitely leak the first time it rained, but thenceforth would be watertight.

As it happened it was waterproof from the get-go, but it was nice to be warned.

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Camping Gear expands so as to fill the space available for its transportation.


PersonENOCH
10/4/2015 at 2:09am
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Just returned from 6 days away and used our Kampa Ace 400 for the first time. It rained quite a bit on Good Friday, there was quite a few areas on the seams that were letting in water. We have had a few different Kampa porch awnings and were not concerned as when they dry the stitching tightens and then they become waterproof and we have never had any leaks on previous porches.


Personsunshinetours
10/4/2015 at 11:50am
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Quote: Originally posted by ENOCH on 10/4/2015
Just returned from 6 days away and used our Kampa Ace 400 for the first time. It rained quite a bit on Good Friday, there was quite a few areas on the seams that were letting in water. We have had a few different Kampa porch awnings and were not concerned as when they dry the stitching tightens and then they become waterproof and we have never had any leaks on previous porches.


How do you find the Ace - I think that will be our next awning as the space looks fantastic


Personiank01
10/4/2015 at 2:12pm
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Quote: Originally posted by Caroelle on 09/4/2015
It was an airspeed 390 branded as a Suntreck. However it wasn't just the seams, there was water coming through the roof.


The water through the roof was probably condensation.


Personiank01
10/4/2015 at 2:16pm
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Quote: Originally posted by sunshinetours on 10/4/2015
Quote: Originally posted by ENOCH on 10/4/2015Just returned from 6 days away and used our Kampa Ace 400 for the first time. It rained quite a bit on Good Friday, there was quite a few areas on the seams that were letting in water. We have had a few different Kampa porch awnings and were not concerned as when they dry the stitching tightens and then they become waterproof and we have never had any leaks on previous porches.


How do you find the Ace - I think that will be our next awning as the space looks fantastic


We have the Air Ace and used it over the Easter weekend. Loads of space. We have the electric pump plus a 12v 7am battery for pumpimng up the awning. Be aware that this awning on its own weighs nearly 22kg. In hindsight we should have bought a smaller Kampa as we struggled to get the Air Ace into the awning rail, however once we are past that obstacle, it is plain saling!


PersonRhj296
10/4/2015 at 2:20pm
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Any cooking in the awning would also cause a build up of condensation. However the difference would be that condensation forms over the whole of the roof area and maybe walls too whereas a leak is usually in a more specific area.
Good luck resolving this.



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