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Subject Topic: Bailey Alu-Tech Caravans, Leaking Water.
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Personoiwajs
09/5/2015 at 6:13am
 Location: West Lothian Scotland.
 Outfit: Bailey Pegasus 624 View oiwajs's Profile View Profile   Reply to oiwajs Reply   Quote oiwajs Quote  
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Anyone that has a problem with a Bailey Alu-tech leaking water around the floor area,which is a well known fact please ring me on 079xx4xxxx6. i am about to rise a court action against Bailey over this build fault and i will pay all the fees for the court, The more the problem is pointed out, The more strength the court case
will have. And maybe these warranty's that Bailey crow about will be shown in the light they are, not worth a light. And maybe the caravans will get fixed and made water tight.


Personnora
09/5/2015 at 9:49pm
 Location:  Whitchurch shrops
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We had a lot of problems in the first 2 years . and wrote complaining .we were just told take it back to dealer .
( we were very upset after spending so much money .) we had a list of problems as well as water coming in . After our service centre having the van back at least two or three times a year for service and repairs . They were or seemed aware of the problem . It seems fine for now .there are still a few things that we are not happy with . And decided to either sell or keep it and keep having it repaired . ( our service / repairer didn't mind ) . This was not where we bought the van from .
I do have photos but would need your e mail to forward them to you .
I don't know how to add them on here .
Our van is a 2012 rimini .
Good luck with your action .


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Personbilly
10/5/2015 at 8:09am
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
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It would help if the op could list what he specifically wants from this court action. What would he regard as a successful outcome?

This needs more explanation because usual route is through supplying dealer with rejection of caravan & refund if all else fails which for the individual would be regarded as a successful outcome.

So presumably he hopes for compensation for loss of use & other costs incurred over & above refund of caravan despite warranty t&c's stating that no compensation is payable for loss of use of caravan while off road for repairs, yes?

Post last edited on 10/05/2015 11:05:39


PersonKrewser
10/5/2015 at 9:42am
 Location: East Sussex
 Outfit: Landcruiser LC4 Pegasus GT65 Rimini View Krewser's Profile View Profile   Reply to Krewser Reply   Quote Krewser Quote  
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We have a Bailey Pegasus GT65 Rimini(purchased April 2013) and last year after driving in France on a very wet day we had pints of water and road grit in the offside lockers front and back. We had to throw out clothing, groceries etc and attempt to dry bedding that was stored in these lockers. I was told that the GT65 models were notorious for leaking through the front side lockers and therefore assumed this was the cause. On returning to the UK I used a pressure washer to try and get water into the van through these lockers unsuccessfully. Upon closer inspection I discovered that the van was 25mm lower on the offside (measured from the awning rail to the ground) and in fact the cause of the leak was the offside tyre rubbing through the plastic inner wheelarch liner due to lack of clearance. The problem is not the chassis as measurements supplied by Alko are spot on. Baileys answer to my queries, as ever, "return to dealer". However the van was "serviced" prior to our trip to France and therefore I believe the problem must have existed at that time. How this was missed during the service I don't know unless the wheel was never removed!!
The van is due into dealers on the 21st May for them to inspect. I intend to be present during this inspection to prevent any "bodges" to disguise the underlying problem.
I swore after our last Bailey never to buy another but relented because they seem able to design good layouts but incapable of building them!!


Personoiwajs
10/5/2015 at 9:50am
 Location: West Lothian Scotland.
 Outfit: Bailey Pegasus 624 View oiwajs's Profile View Profile   Reply to oiwajs Reply   Quote oiwajs Quote  
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What i want is a caravan that has no water ingress problems. And not to be offered £6000 pounds for a caravan that dealers sell for £12000 Bailey have rejected the warranty because i did not tell them within 3 months i was the new owner My service book is up to date to comply with the warranty and i do have an email from them 2 weeks after i bought the van when i asked about complying with the warranty in terms of service. In the service book there are no notes about telling then you are the new owner to comply, but they have pointed this out on there website. I had no need to go on too there website as i had all the books with the van. It must be that all Bailey Caravans know when they get a new owner. What difference does it make if its had 20 owners or who they are, if the service book is up to date. But if the caravan has a major fault when its built as a lot of the early Alu-tech vans have.You now know why am taking court action, The caravan industry is the only industry that keeps turning out S--t and gets away with it.And has been doing it for years.


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Personoiwajs
10/5/2015 at 10:10am
 Location: West Lothian Scotland.
 Outfit: Bailey Pegasus 624 View oiwajs's Profile View Profile   Reply to oiwajs Reply   Quote oiwajs Quote  
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Thanks Nora, my email address anthonyjspruce at yahoo.co.uk
Any photo:s will help.


Personcheckley1973
10/5/2015 at 11:03am
 Location: Sheffield
 Outfit: Sterling Eccles Sport 636 View checkley1973's Profile View Profile   Reply to checkley1973 Reply   Quote checkley1973 Quote  
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I can't see how you are going to take Bailey to court, you have no contract with them directly?

You will need to go via the dealer who you purchased it from, the fact that you haven't adhered to the terms of any warranty transfer isn't going to help you.

I worked on court cases for a national retailer for 4 years, would be interested to understand what you are challenging?


Personoiwajs
10/5/2015 at 11:30am
 Location: West Lothian Scotland.
 Outfit: Bailey Pegasus 624 View oiwajs's Profile View Profile   Reply to oiwajs Reply   Quote oiwajs Quote  
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Am Challenging them on the grounds that the van has manufacturing faults like so many other Alu-Tech models
And my Barrister tells me there is no time scale on manufacturing faults. Warranty or no Warranty.
If you do not think caravans have manufacturing faults just look at the posts on this site about Baileys Retreat Models and tell me you cannot take them to court What makes the Pegasus any different.


Personbilly
10/5/2015 at 12:20pm
 Location: North Essex
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So this is a dispute specifically about updating the warranty then? From what you describe it appears to be a misunderstanding due to Bailey not indicating in service book that new owner should update warranty but due to email correspondence with Bailey they must have been aware you were new owner of caravan, yes?

Have you sent Bailey a solicitor's letter indicating your intention to sue them? Presumably the successful outcome you seek is a reinstatement of warranty & a repair under warranty?


Personoiwajs
10/5/2015 at 1:56pm
 Location: West Lothian Scotland.
 Outfit: Bailey Pegasus 624 View oiwajs's Profile View Profile   Reply to oiwajs Reply   Quote oiwajs Quote  
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In a nut shell Billy X nothing more. I have sent them about 12 emails about the problem, but they just cross you off, They never get past customer service


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Personbilly
10/5/2015 at 2:41pm
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
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Best bet then start with solicitor's letter threatening action perhaps? It should at least make them take notice. Won't cost that much & worth a try before starting any action. Good luck, anyway.


Personcheckley1973
10/5/2015 at 5:14pm
 Location: Sheffield
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Quote: Originally posted by oiwajs on 10/5/2015
Am Challenging them on the grounds that the van has manufacturing faults like so many other Alu-Tech models
And my Barrister tells me there is no time scale on manufacturing faults. Warranty or no Warranty.
If you do not think caravans have manufacturing faults just look at the posts on this site about Baileys Retreat Models and tell me you cannot take them to court What makes the Pegasus any different.


That's a difficult point to win, you will have to prove beyond reasonable doubt the design fault was present at the time the caravan was manufactured. We have a Bailey GT65 Bologna and it doesn't leak, never has done so is it a design fault or an assembly issue?

Bailey will argue all products have a % failure rate and will produce figures to back this up. It would be hard for you to prove them wrong?

Forums often give a skewed view of life, yes there are more complaints re Bailey than most but they sell more vans than anyone else.

Visit some overseas forums and you will read the same for other vans and not Bailey.


PersonBoston600
10/5/2015 at 5:49pm
 Location: None Entered
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If you buy 10 Bailey vans you will get one that doesn't leak!

It will be a hard battle though and I wish you the best of luck, if only others were so courageous we might be able to buy vans with confidence.


Personbilly
10/5/2015 at 6:07pm
 Location: North Essex
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So are you saying 90% of Baileys leak when they are new or in the first 3yrs or after 10yrs or what?


PersonBoston600
10/5/2015 at 7:21pm
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I'm just saying a lot do seem to leak. I know 5 owners and 4 of them have had water ingress so I'm going off my own info. It would be interesting if Bailey published the genuine figure but let's not kid ourselves it shouldn't really be anything above 1 or 2% really.


Personcheckley1973
10/5/2015 at 8:11pm
 Location: Sheffield
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Quote: Originally posted by Boston600 on 10/5/2015
I'm just saying a lot do seem to leak. I know 5 owners and 4 of them have had water ingress so I'm going off my own info. It would be interesting if Bailey published the genuine figure but let's not kid ourselves it shouldn't really be anything above 1 or 2% really.



I know 4 people with Bailey caravans ranging from mine at 1.5 years old to 6 years old and none have leaked. Some a Alutech and some are not. Doesn't make Bailey immune to issues though. You have to bear in mind they sell 1,000's of vans a year, far more than any other brand in the UK.



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