Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Elecsol Leisure battery Post Reply Post New Topic
16/8/2015 at 5:05pm
 Location: Southampton
 Outfit: Swift Challenger 570SE & Kuga 2l TCDi
View Rizzo's Profile View Profile   Reply to Rizzo Reply   Quote Rizzo Quote  
Joined: 05/10/2002

Diamond Member
Diamond Member

Forum Posts:   7311

Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

We bought one of these about 18 months ago and was dismayed when I heard they had gone bust. It cost £120 but the general idea was that the dealers were liable when they went wrong and would uphold the guarantee. Ours isn't working at all, after showing full charge it dies after about 5 or 10 minutes of one light!
Our dealer (who is usually very good) says he's doing us a favour by giving us a £50 discount on a replacement battery as the onus isn't on him as the seller of the item.
Is he right?


16/8/2015 at 5:12pm
 Location: Ilkeston. Derbyshire
 Outfit: Disco 4 Unicorn Barcelona 4
View Ray Clayton's Profile View Profile   Reply to Ray Clayton Reply   Quote Ray Clayton Quote  
Joined: 06/10/2014

Diamond Member
Diamond Member

Forum Posts:   1532

Site Reviews Total: 36
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 2  
Site Reviews 2021: 6  
Site Reviews 2020: 10 
Site Reviews 2019: 2  
Site Reviews 2018: 5  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 8
Site Nights 2021: 18
Site Nights 2020: 30
Site Nights 2019: 8
Site Nights 2018: 23

not sure.

But if you bought it from him, then he should replace the battery with a like for like at free of charge. After all he sold it you not a puchase direct from the makers.



-------------
Cheers
Ray

Discovery 4 & Bailey Barcelona 4







Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

17/8/2015 at 3:39pm
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
Diamond Member

Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by Rizzo on 16/8/2015
We bought one of these about 18 months ago and was dismayed when I heard they had gone bust. It cost £120 but the general idea was that the dealers were liable when they went wrong and would uphold the guarantee. Ours isn't working at all, after showing full charge it dies after about 5 or 10 minutes of one light!
Our dealer (who is usually very good) says he's doing us a favour by giving us a £50 discount on a replacement battery as the onus isn't on him as the seller of the item.
Is he right?



Definitely not. As the supplier they are responsible under Sale of Goods Act. They are trying to fob you off.



17/8/2015 at 4:20pm
 Location: None Entered
 Outfit: None Entered
View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
Joined: 29/10/2005

Diamond Member
Diamond Member

Forum Posts:   4485

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The problem you may have is that after 6 months it is your responsblity to prove that the goods were faulty when you bought them and isn't the result of misuse or wear and tear.
The dealer cold argue that the battery failed becase it wasn't maintained properly or left discharged for too long.
saxo1


17/8/2015 at 5:12pm
 Location: Ilkeston. Derbyshire
 Outfit: Disco 4 Unicorn Barcelona 4
View Ray Clayton's Profile View Profile   Reply to Ray Clayton Reply   Quote Ray Clayton Quote  
Joined: 06/10/2014

Diamond Member
Diamond Member

Forum Posts:   1532

Site Reviews Total: 36
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 2  
Site Reviews 2021: 6  
Site Reviews 2020: 10 
Site Reviews 2019: 2  
Site Reviews 2018: 5  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 8
Site Nights 2021: 18
Site Nights 2020: 30
Site Nights 2019: 8
Site Nights 2018: 23

True Saxo 1

But under the sale of goods act it should be fit for purpose, not pack up in 6 months, after all a liesure batt is used to being charged and discharged.



-------------
Cheers
Ray

Discovery 4 & Bailey Barcelona 4







Advertisement



17/8/2015 at 5:27pm
 Location: Worcestershire
 Outfit: Defender 90 and MyWay Voyager Raid
View mattlad's Profile View Profile   Reply to mattlad Reply   Quote mattlad Quote  
Joined: 27/9/2006

Diamond Member
Diamond Member

Forum Posts:   2883

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I would take the supplier's offer Rizzo. As saxo1 has said after 6 months the onus is on you to prove that the goods were faulty.

I spent 27 years in the motor-trade and I never came across a battery supplier / manufacturer that held their hands up and said "Faulty battery." The line was always we'll have it back to test and then a week or two later the message always used to come back that the battery had been misused / left discharged / overcharged. Quite often we used to give our customer the benefit of the doubt meaning we were left out of pocket. And I sit here wondering why I quit the motor-trade!

-------------
Love a lot. Trust a few. But ALWAYS paddle your own canoe!!
Minds are like parachutes:- They only function when they are open!!!
Those who talk don't know.
Those who know don't talk.


17/8/2015 at 10:11pm
 Location: Southampton
 Outfit: Swift Challenger 570SE & Kuga 2l TCDi
View Rizzo's Profile View Profile   Reply to Rizzo Reply   Quote Rizzo Quote  
Joined: 05/10/2002

Diamond Member
Diamond Member

Forum Posts:   7311

Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The dealer said that apparently we could pay £50 to have it tested to prove it was faulty, but he's prepared to stump up the £50 as a partial refund as a goodwill gesture. We have decided we will have to go with it, that or we lose the whole amount if we go elsewhere 😔
It's no wonder they went bust, their product is c**p.


17/8/2015 at 10:31pm
 Location: None Entered
 Outfit: None Entered
View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
Joined: 29/10/2005

Diamond Member
Diamond Member

Forum Posts:   4485

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

It looks like your dealer is correct,below is an exerpt from the Elecsol Warranty terms and conditions:

"“The warranty card with all the required information i.e. Purchasers name, address and proof of purchase must be presented when claiming under warranty. The battery replacement service is to be carried out solely by the manufacturer and not by any of its affiliate dealers”
Saxo1


18/8/2015 at 8:17am
 Location: Hampshire
 Outfit: None Entered
View johnks's Profile View Profile   Reply to johnks Reply   Quote johnks Quote  
Joined: 17/10/2005

Diamond Member
Diamond Member

Forum Posts:   1809

Site Reviews Total: 10
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I have got one of their batteries after it was changed after 18 months under warranty. Seems to be lasting well. I am not surprised they are no longer with us. The man that ran it was a really objectionable character. I phoned him when ours failed and he just said take it back to dealer. Didn't even say hello!

-------------
John



18/8/2015 at 8:58am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
Diamond Member

Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by saxo1 on 17/8/2015It looks like your dealer is correct,below is an exerpt from the Elecsol Warranty terms and conditions:

"“The warranty card with all the required information i.e. Purchasers name, address and proof of purchase must be presented when claiming under warranty. The battery replacement service is to be carried out solely by the manufacturer and not by any of its affiliate dealers”
Saxo1



The above quote is meaningless garbage (not your comment) as SOGA over rules any silly warranty that any manufacturer or supplier offers. However in this case the distributor went bust. He was a very rude person so not surprised he went bust as a one man operation.


Advertisement



18/8/2015 at 6:24pm
 Location: Hampshire
 Outfit: Hymer Nova S
View JTQU's Profile View Profile   Reply to JTQU Reply   Quote JTQU Quote  
Joined: 01/11/2005

Diamond Member
Diamond Member

Forum Posts:   2189

Site Reviews Total: 6
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Surely there is confusion here? The dealer is not responsible for honouring a makers warrantee but his own obligations under the SOGA.

In the case in discussion here having got 18 months service from the battery and an offer of £50 towards buying what you want, I would take that as the route of least hassle and not do so feeling poorly treated.

There are very much better batteries out there than you had. IMO it is very worth while reading John Wickersham's Power Players to know what you require to know in avoiding buying one like that again.

http://www.caravanclub.co.uk/media/6552072/technical.pdf


23/8/2015 at 1:36pm
 Location: Southampton
 Outfit: Swift Challenger 570SE & Kuga 2l TCDi
View Rizzo's Profile View Profile   Reply to Rizzo Reply   Quote Rizzo Quote  
Joined: 05/10/2002

Diamond Member
Diamond Member

Forum Posts:   7311

Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Thanks all for the advice, really we had no choice but to go with his offer.
Bottom line is the super duper guarentee wasn't worth paying the extra for 😞


23/8/2015 at 4:13pm
 Location: Hampshire
 Outfit: Hymer Nova S
View JTQU's Profile View Profile   Reply to JTQU Reply   Quote JTQU Quote  
Joined: 01/11/2005

Diamond Member
Diamond Member

Forum Posts:   2189

Site Reviews Total: 6
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

That "dupe-er" I assume was not a typo?

IME even the very best deep cycling batteries seem to come with relatively short warrantees; I was told by the wholesaler it is because if there was a manufacturing fault it would be evident quickly, after that almost without exception it will be user abuse.

Post last edited on 23/08/2015 16:32:59



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














11135 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder