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 Topic: New caravan issues.
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01/10/2015 at 7:13pm
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I have been reading, with sadness and annoyance, some of the horror stories about faulty new caravans, some in excess of £25k, and the disgusting manner in which some people have been treated. Well caravan manufacturers and dealers I do hope you are reading this because as of today the Consumer Rights Act 2015 came into force.
I urge all buyers of new caravans to read it and understand what it means, even seek some advice before you part with your money, be prepared.
Here are some bullet points I have just taken off the net, please note these are not my words, but those of people reporting on the new act.
Must meet the expectations of the consumer.
Now, if you buy a product and discover a fault within 30 days you will be entitled to a full refund.
You have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. Within 30 days.
The new act does not stop there, so please have a look at it. I am considering a new caravan and have selected the one I like, if I decide to go ahead, I will first seek advice from CAB, and, if appropriate, I will make it quite clear to the dealer AND the manufacturer that the caravan will be used for the first two weeks and should ANY faults develop it will be returned and a full refund demanded. Perhaps then they may not be so keen on sending out caravans without a thorough quality assurance check and PDI, thus improving the quality of the product.
Know your rights guys, we deserve it. We are investing in a lifestyle, a hobby that we love and your caravan should be your best friend, dependable and reliable. After all, they don't come cheap!
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