Advertisement
Message Forums |
|
08/2/2016 at 9:30pm
Location: Merseyside
Outfit: Venus 580 6 & Khyam Classic XL
View Profile
Reply
Quote
|
Joined: 14/8/2005 Gold Member 
Forum Posts: 253
| Site Reviews Total: | 8 |
|
| Site Reviews 2024: | 0  |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
| Site Reviews 2018: | 0 |
|
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
| Site Nights 2018: | 0 |
|
I know it’s very easy and common to post on forums and review sites etc when things are not going too well, but here, I would like to say how pleased I am to date with my caravan dealer, Clwyd Caravans at Ruabon near Wrexham.
To keep a long story short, I bought our first caravan in May last year, although I had folding campers for the previous twelve years.
I purchased the caravan privately although only 18months old. It had the receipt etc for the first service but the book hadn’t been stamped.
I visited the original supplying dealer in Blackburn, with the receipt and proof of service and made enquiries into booking in for its second service. The attitude towards me was awful. They would book me in for the service but if during the service, they found any issues, they would not deal with any warranty work as I hadn’t purchased the van, new from them. Also they would not stamp the book even though I had the service sheet and receipt. Eventually the original owner took the book for me to get stamped.
I was in North Wales and visited Clwyd caravans to visit the accessory shop and purchase a few bits, blue and pink etc and found them to be very helpful and courteous. I noticed that as a Venus dealer, I asked if they would deal with any warranty work should I have had a problem with my van.
Not a problem. As such I booked my service with them for later on in the year when it would be due.
Since then, I visited regularly to purchase various accessories.
Just before we where due in for our service, I enquired about a new van that my wife had seen and liked, which we now have. The sales service was excellent, no pressure, fully informative and comfortable. We where allowed to take our time etc and eventually we returned a few days later to complete the deal.
Handover was fantastic, and again everything was explained to us and we had requested extras such as additional led lighting and external plug socket that had all been fitted brilliantly.
Following our second trip out, we had an issue with our front window. This was reported to Clwyd caravans immediately and they took it on and sorted the warranty claim out straight away.
Took a little while for Lunar to supply the window but the dealer kept me informed, booked in when the window arrived and promptly replaced it along with attending to a couple of other little issues I had noticed along the way.
I would just like to say, well done Clwyd Caravans and thanks to Alan, Barry x 2, Martin and John for all the help and advice given.
Another happy customer.
|
| Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off! |
|
|
|
09/2/2016 at 9:53am
Location: Merseyside
Outfit: Venus 580 6 & Khyam Classic XL
View Profile
Reply
Quote
|
Joined: 14/8/2005 Gold Member
Forum Posts: 253
| Site Reviews Total: | 8 |
|
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
| Site Reviews 2018: | 0 |
|
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
| Site Nights 2018: | 0 |
|
No, Opensauce, you are not raining on my parade as what you say is quite right.
Why give a dealer praise for delivering a service that should be expected?
Well, because he did exactly that (within the restraints of the manufacturers lead time for spare parts of course).
You are right, the industry does appear to be in a bit of a mess when comparing to the car industry.
Unfortunately, I don't think that this one individual dealer is going to change the operation of the nations trading methods but if other dealers carried out business like this one did, then maybe the caravan industry would be in a better place.
Lets face it, one main dealer in Blackburn would have sold an additional caravan, a load of accessories and the return custom for servicing etc along with countless numbers of recommendation and good old word of mouth, but their attitude failed them.
I don't know the politics of servicing etc but I don't think the caravan industry will match that of the car industry due to the global scale of import and export of a particular make of car.
But, a bit of common sense from the little caravan dealer will go a long way
|
|
|
7545 Visitors online !
Free UKCampsite.co.uk Window Sticker - Recommend to Friend - Add a Missing Campsite
[Message Forums]
[Caravan Sites & Camping]
[Company Listings]
[Features / Advice]
[Virtual Brochure]
[Shop!]
[Reception]
[Competitions]
[Caravans & Motorhomes For Sale]
[Event Diary]
[Contact Us]
[Tent Reviews]
Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024 |
Advertisement
|
|
|
Topic: Clwyd Caravans
