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Subject Topic: Elddis Warranty / Cracks Post Reply Post New Topic
PersonDaveMct
23/5/2016 at 3:48pm
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I've just had the 2 year service on my Elddis Avante 636. Service agent found damp readings of about 30% on rear quarter. On investigation he found very bad stress cracks on both top rear corners. Initially thought although bad thought no problem it will be sorted under 10 warranty. Now starting to worry as reading threads on here and others that things aren't so cut and dry. Haven't heard back from Elddis yet but am concerned they will duck out of it. Does anyone have experience of a similar situation with Elddis?


Personjaiash
23/5/2016 at 4:02pm
 Location: nr Derby
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Good luck dealing with 'customer' service! They are appalling. We had some hair line cracks to the front of our last van - took them 6 weeks to decide it was THEIR problem and finally allowed the dealer to carry out the repair. Other issues were carried out by the dealer without waiting for authorisation.

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Grahame


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PersonHeathnShell
23/5/2016 at 7:58pm
 Location: Lancashire
 Outfit: Bailey Autograph 79- View HeathnShell's Profile View Profile   Reply to HeathnShell Reply   Quote HeathnShell Quote  
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I've just left a post on the other subject "Stress cracks on Caravan panels" before reading this post. Got to say I'm a little concerned.


Personiank01
24/5/2016 at 10:21am
 Location: Worcestershire
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Quote: Originally posted by DaveMct on 23/5/2016
I've just had the 2 year service on my Elddis Avante 636. Service agent found damp readings of about 30% on rear quarter. On investigation he found very bad stress cracks on both top rear corners. Initially thought although bad thought no problem it will be sorted under 10 warranty. Now starting to worry as reading threads on here and others that things aren't so cut and dry. Haven't heard back from Elddis yet but am concerned they will duck out of it. Does anyone have experience of a similar situation with Elddis?


You have water ingress so you should be covered no problem. If there is no water ingress that is when you generally may have a hassle.
If there is a hassle and the caravan is on HP, then contact the finance company and get them to sort it out. Thirdly if the deposit was paid using a credit card, then you may have some recourse there under Section 75.


PersonSoftguy
24/5/2016 at 3:50pm
 Location: NORTH CORNELLY SOUT
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You could also state Your Consumer Rights which replaced the sale of goods act, Of satisfactory quality & fit for purpose. a caravan should last more than 2 years. I recently had a fault with a Television which was 6 months out of warranty and had it replaced as I argued it should worked longer. The Sales of Goods Act does not apply if purchased on HP, as above comment the HP Company will act on your behalf.


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PersonDaveMct
25/5/2016 at 5:02pm
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We have heard today that Elddis have approved the repair so fair play.


PersonHeathnShell
25/5/2016 at 6:06pm
 Location: Lancashire
 Outfit: Bailey Autograph 79- View HeathnShell's Profile View Profile   Reply to HeathnShell Reply   Quote HeathnShell Quote  
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Excellent news👍


PersonSoftguy
25/5/2016 at 9:09pm
 Location: NORTH CORNELLY SOUT
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Quote: Originally posted by DaveMct on 25/5/2016
We have heard today that Elddis have approved the repair so fair play.


That is great News, hope you're not without too long.


PersonAVON EAGLE
25/5/2016 at 9:40pm
 Location: Blackpool
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We had to take our Elddis back due to 30% damp at the rear. Only a year old. The dealers sorted it out but it took a long time.



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