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28/1/2017 at 10:01am
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Joined: 15/7/2013 Platinum Member 
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Guys, buy your new/new to you van, and take it away for a few days and if anything, I mean ANYTHING, does not work take it back for a full refund within 30 days. It is your right now.
Tell them before you take it away from the yard that is what you will do, it tends to focus their mind. But make sure you tell them in no uncertain terms.
Honestly guys, I would be kicking their doors in if this happened to me, and I would not stop until I was 100% satisfied. Look up Consumer Law, and go armed, Trading Standards are there to help.
My wife and I were looking at some lovely, camper vans at a well know and popular local dealer, the guy was brilliant and not pushy at all. But I did have a smile when he said "Don't worry sir, if anything goes wrong just bring it back and we will sort if for you" I looked him straight in the eye with a stare that would kill at 100 yards and said "I know you will". We did not buy the van, as lovely as it was, not ready for the dark side yet, but the look on his face was priceless 😀👍 Never, ever appear to be a push over with these people, on the contrary, appear to be a real ba###rd. They will not mess you around.
Let's all get tough with these people. You are the consumer, so YOU say what happens, not them. 😡😡
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Not ALL Newts get p**sed.
“Semper Fidelis”
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Topic: duffy retailer
