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Subject Topic: Lunaar Venus 540/40 Post Reply Post New Topic
Personbj1201
05/2/2017 at 4:24pm
 Location: None Entered
 Outfit: Caravan View bj1201's Profile View Profile   Reply to bj1201 Reply   Quote bj1201 Quote  
Joined: 13/6/2010

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We bought our caravan in August 2016 brand new. We went away after Boxing day and find that in the two front cupboards there was water running down from the roof. There was no heating in the back bathroom and the screws on the front window are rusting. We arrange to take the caravan in and after two weeks of not hearing anything we rang them. They told us Lunar know they have a leak problem with some new materials they have used but don't know which caravans have the leak. They confirmed our does and that they can not guarantee a repair will solve the problem. They have repaired the heating but did not mention the window screws. We have taken a letter in to say we are extremely unhappy and that we want a replacement or a refund. They said they are going to write back and tell us that we have to accept a repair.
Has anyone else had this problem where the caravan is less than 6 months old?

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BJ1201


PersonOctavia4x4
05/2/2017 at 4:59pm
 Location: Harrogate Yorkshire.
 Outfit: Skoda Octavia 4x4 & Compass Omega 482 View Octavia4x4's Profile View Profile   Reply to Octavia4x4 Reply   Quote Octavia4x4 Quote  
Joined: 24/10/2012

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Reject it
Consumer Rights Act 2015

http://www.legislation.gov.uk/ukpga/2015/15/section/21

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Skoda Octavia Estate 2.0TDi 4x4 (2012) towing a Compass Omega 482 (2014)


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PersonWOBBLE
06/2/2017 at 9:49pm
 Location: sunderland
 Outfit: lunar zenith 4 View WOBBLE's Profile View Profile   Reply to WOBBLE Reply   Quote WOBBLE Quote  
Joined: 06/9/2006

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Hi, if you are on Facebook, go to Venus caravan owners page , more info about this problem quite a few other people in the same situation ,



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