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Topic: Campbells Caravans Preston never again

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MrPhillips

11/5/2017 at 4:54pm
Location: Lancashire
Outfit: None Entered

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I read an old thread on here about servicing by Campbells. Some gave bad reviews.

This is our experience when we bought a brand new caravan from Campbells which was to be our last ever caravan after many years caravanning.

On 27/1/2017 my wife and I placed an order with Campbells for a new caravan to be built during March 2017 to be ready early April.

On 6th April, 2017 being the collection day I authorised payment of the outstanding balance (having paid a deposit on ordering) in the belief and on the understanding that it was payment for the purchase of a new caravan, built and completed in March 2017 as ordered.

We didn't receive the caravan we had ordered instead we were given one having been completed 12th October 2016 which had been stood in their compound since 11th November 2016 throughout the winter

The dealership requested and took payment in the full knowledge that we were not receiving the caravan we had ordered and believed we were collecting.

It was dirty and had several faults despite being assured of having a valet and thorough PDI.

The gas and electric certification only had 6 months left on them.

We complained and have been treated disgracefully.

As they were in breach of contract we were able to get our money refunded in full.

The experience has caused great distress. We are not youngsters!

We sold our old caravan having owned it for 17 years to make way for the new one and are now without a caravan.

Hey ho - onward and upward.

Kelper

11/5/2017 at 5:04pm
Location: Northern Ireland
Outfit: Sterckeman Alize Concept CP480

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MrPhillips

11/5/2017 at 5:23pm
Location: Lancashire
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Exactly and thanks

Opensauce

11/5/2017 at 6:41pm
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Can you post up a few more details? At what stage were you advised it was not the caravan you ordered or were you not advised at all? Was a discount offered to encourage you to accept older caravan?

VangoMan02

11/5/2017 at 7:39pm
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Glad to hear you were refunded in full which is the most important thing.
Hope you can get another caravan soon.

-------------
It is a wise man who has something to say.
It is a fool who has to say something.

MrPhillips

11/5/2017 at 8:14pm
Location: Lancashire
Outfit: None Entered

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Quote: Originally posted by Opensauce on 11/5/2017
Can you post up a few more details? At what stage were you advised it was not the caravan you ordered or were you not advised at all? Was a discount offered to encourage you to accept older caravan?

We were never told - we discovered it ourselves having found the gas, electric and final appliance check certificates all signed and dated 12/10/17.

We had agreed and signed for a brand new caravan and wouldn't have considered such an offer had it been made.

MrPhillips

11/5/2017 at 8:14pm
Location: Lancashire
Outfit: None Entered

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Quote: Originally posted by VangoMan02 on 11/5/2017
Glad to hear you were refunded in full which is the most important thing.
Hope you can get another caravan soon.

Thanks, It was a relief to get our money back.

Opensauce

11/5/2017 at 9:00pm
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What are you doing now? Are you looking for another caravan? Tbf secondhand is better. The newness has been knocked off it. It's only a box to sleep in at the end of the day. I wouldn't let this put you off. There's always plenty of caravans about. I only paid a grand for mine & I'm out in France for 4mnths in it right now. It's working great. Just get something & get out there caravanning I would.

MrPhillips

11/5/2017 at 9:22pm
Location: Lancashire
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We're not sure. It's a shame we sold the old one. 17 years old but good as new.

Opensauce

11/5/2017 at 9:40pm
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Yes. I've got the cash but I simply could not bring myself to spend £15k or more on brand new. I got rid of an '85 Monza last yr & then wished I hadn't. I paid a grand for another ABI. Didn't like it so put it back on eBay & got me money back. Ended up in my tent in France for a couple of months last yr wondering how it happened.

Then once prices dropped in Sept I got this 95 Abbey for a grand off eBay & it was a diamond. Bone dry & previous owner had serviced it on a yearly basis for yrs. All I had to give it was 2 new tyres & pump a cartridge of PU sealant into every gap I could find & it's all good.

fleck2

11/5/2017 at 9:44pm
Location: Derbyshire
Outfit: Elddis accordo Motorhome

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Quote: Originally posted by MrPhillips on 11/5/2017
We're not sure. It's a shame we sold the old one. 17 years old but good as new.

Wouldn't the 6 month old one be as good as new then? You seem a bit fussy about it. No offense :)

AL53HX

12/5/2017 at 2:15pm
Location: BLACK((gods)) COUNTRY
Outfit: Pi;ote Reference 740

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If you go down the 2nd hand route,just up the road from Cambells is an independant seller,John Charles,had our 2nd Adria off him,really good to deal with

-------------
Whippets,you cant have just one

MrPhillips

12/5/2017 at 2:40pm
Location: Lancashire
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It had several faults that would warrant rejection in it's own right.
Not being picky just wanted what I had ordered and was paying a lot of money for.
Wouldn't buy a fresh rump steak and be satisfied with one that was a Month old
No offence taken.

MrPhillips

12/5/2017 at 2:43pm
Location: Lancashire
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Quote: Originally posted by fleck2 on 11/5/2017

Quote: Originally posted by MrPhillips on 11/5/2017
We're not sure. It's a shame we sold the old one. 17 years old but good as new.

Wouldn't the 6 month old one be as good as new then? You seem a bit fussy about it. No offense :)

Forgot to include the quote

MrPhillips

12/5/2017 at 2:44pm
Location: Lancashire
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D'OH ;-)

iank01

13/5/2017 at 10:33am
Location: Worcestershire
Outfit: Buccaneer Cruiser

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Quote: Originally posted by MrPhillips on 11/5/2017

Quote: Originally posted by Opensauce on 11/5/2017
Can you post up a few more details? At what stage were you advised it was not the caravan you ordered or were you not advised at all? Was a discount offered to encourage you to accept older caravan?

We were never told - we discovered it ourselves having found the gas, electric and final appliance check certificates all signed and dated 12/10/17.

We had agreed and signed for a brand new caravan and wouldn't have considered such an offer had it been made.

If the certificates were dated 12/10/2017 that means the caravan still needs to be built? Did you order a 2018 model?

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