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Quote: Originally posted by Workshy on 04/6/2017

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Hi all
Have recently purchased a new caravan (within the past 3 weeks). We noticed a crack has developed at the bottom of the rear plastic panel. We have informed the dealer who has contacted Lunar.
Lunar's response has been that the panel should be repaired. Being an engineer it is obvious that this crack is probably caused by stress and we are worried that the problem will return if it is repaired.
There doesn't appear to be any way of contacting Lunar direct as they say any warranty work has to be authorised via the dealer.
We want the panel replaced as the van is so new.
Does anyone know if we could return it for a refund if they refuse to replace the panel under the sale of goods act?

Thank in advance

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Quote: Originally posted by Bluesjnr on 04/6/2017

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A crack in a panel might be difficult to prove as "seriously faulty" and the sale of Goods Act is no longer in operation having been replaced by the Consumer Rights Act which gives you similar protection.

You might want to visit this site and have look around for yourself to see if any of the information is pertinent to your case rather than hoping to get a qualified answer from internet lawyers like myself!

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