Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Tobell Warranty Post Reply Post New Topic
23/6/2017 at 5:48pm
 Location: Shropshire
 Outfit: Swift Challenger 570 2010
View beachhuggy's Profile View Profile   Reply to beachhuggy Reply   Quote beachhuggy Quote  
Joined: 05/10/2011

Silver Member
Silver Member

Forum Posts:   178

Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Anyone had any dealings with a used caravan purchased from a dealer with a Tobell Warranty included.
Our 2010 Challenger, purchased 20th May, went in last Saturday to have the alarm checked as had been playing up, and finally would not arm at all.
Phoned the dealer today and they said they are waiting approval from Tobell to replace the alarm.
All seems to be a lengthy process to replace a faulty alarm that takes 30 minutes to fit. The dealer says the alarm is covered under the warranty and they have the Sargent alarms in stock to replace the Nordellectronica, but cannot proceed until replacement is authorised by Tobell....

-------------
Love my caravan too much...


23/6/2017 at 7:35pm
 Location: Lichfield
 Outfit: Coachman Amara 450
View tango55's Profile View Profile   Reply to tango55 Reply   Quote tango55 Quote  
Joined: 15/5/2008

Diamond Member
Diamond Member

Forum Posts:   9587

Site Reviews Total: 23
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 4  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 11
Site Nights 2021: 3
Site Nights 2020: 0
Site Nights 2019: 24
Site Nights 2018: 0

Are you sure it's Tobell and not Taybell?


Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

23/6/2017 at 7:36pm
 Location: Shropshire
 Outfit: Swift Challenger 570 2010
View beachhuggy's Profile View Profile   Reply to beachhuggy Reply   Quote beachhuggy Quote  
Joined: 05/10/2011

Silver Member
Silver Member

Forum Posts:   178

Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes, most definitely Tobell

-------------
Love my caravan too much...


24/6/2017 at 8:49am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
Diamond Member

Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by beachhuggy on 23/6/2017
Anyone had any dealings with a used caravan purchased from a dealer with a Tobell Warranty included.
Our 2010 Challenger, purchased 20th May, went in last Saturday to have the alarm checked as had been playing up, and finally would not arm at all.
Phoned the dealer today and they said they are waiting approval from Tobell to replace the alarm.
All seems to be a lengthy process to replace a faulty alarm that takes 30 minutes to fit. The dealer says the alarm is covered under the warranty and they have the Sargent alarms in stock to replace the Nordellectronica, but cannot proceed until replacement is authorised by Tobell....



Dealer is fobbing you off as under Consumer Rights Act 2015 it is the responsibility of the dealer to sort out the problem and some unknown warranty company.
I am sorry to say but you have wasted your money handing over money for a warranty as the CRA 2015 covers warranty issues anyway and is free!


24/6/2017 at 2:12pm
 Location: Shropshire
 Outfit: Swift Challenger 570 2010
View beachhuggy's Profile View Profile   Reply to beachhuggy Reply   Quote beachhuggy Quote  
Joined: 05/10/2011

Silver Member
Silver Member

Forum Posts:   178

Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I guessed the dealer may be fobbing me off and not actually got round to looking at it yet, but didn't think the CRA 2015 would apply as it's a 7 year old caravan.
As with the vast majority of used caravans and cars, the warranty is no more than an insurance policy operated by a third party, and is generally thrown in with the purchase price, or have I got it wrong?

-------------
Love my caravan too much...


Advertisement



24/6/2017 at 3:37pm
 Location: Ivybridge Devon
 Outfit: Bailey Pageant Burgundy series 6
View robert/julie's Profile View Profile   Reply to robert/julie Reply   Quote robert/julie Quote  
Joined: 20/4/2004

Gold Member
Gold Member

Forum Posts:   343

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

We had similar with a car warranty that we got initially the dealer gave us 3months warranty then the car was covered for a further 9 months on a warranty from a third party. We did claim under the warranty and the garage had to contact the warranty company to get authorisation to do the work it only took a couple of days though to get the authorisation


26/6/2017 at 8:05am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
Diamond Member

Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by beachhuggy on 24/6/2017
I guessed the dealer may be fobbing me off and not actually got round to looking at it yet, but didn't think the CRA 2015 would apply as it's a 7 year old caravan.
As with the vast majority of used caravans and cars, the warranty is no more than an insurance policy operated by a third party, and is generally thrown in with the purchase price, or have I got it wrong?



If you bought the caravan after 1st October 2015 then the Consumer Rights Act 2015 does apply. If the faults were reported within the first 30 days you have the option of rejecting the caravan. If the fault was reported after the 30 day and within 6 months then the dealer has ONE opportunity to do the repair and if it fails, then you can request a refund or replacement. If after the 6 months then the onus is on you to prove that the fauklt was there on purchase i.e. damp.



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














6007 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder