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 Topic: Glossop Caravans
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28/11/2017 at 1:44pm
Location: West Yorkshire
Outfit: Bessacarr Cameo 625 2011
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Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.
I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...
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28/11/2017 at 6:41pm
Location: west yorkshire
Outfit: Swift Charisma 545 F
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Hi fortyfoot
I bought my van last year from Bawtry caravans got a good part ex deal & 12 month warranty on the purchase, just had some work done under warranty with no quibble
Also had some good advice and purchases of equipment from Pleasuretime caravans in Castleford
Graham
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29/11/2017 at 8:15am
Location: None Entered
Outfit: None Entered
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Quote: Originally posted by chrisn7 on 28/11/2017
Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.
I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...
I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.
Out of interest did the engineer find much?
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29/11/2017 at 8:39am
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I see no paranoia. It is simply doing the maths. The price you pay for a discounted caravan is the likelyhood of poor pre sales preparation & poor after sales service simply because & as indicated the discounter does not have workshop space or staff to service their sales volume.
The caravan trade is not the car trade. You can buy a car cheap as you like anywhere in the country & get it serviced at your local franchise. Try doing that with your local caravan franchise they may say join the queue well behind our regular customers.
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29/11/2017 at 2:01pm
Location: None Entered
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Quote: Originally posted by Opensauce on 29/11/2017
I see no paranoia. It is simply doing the maths. The price you pay for a discounted caravan is the likelyhood of poor pre sales preparation & poor after sales service simply because & as indicated the discounter does not have workshop space or staff to service their sales volume.
The caravan trade is not the car trade. You can buy a car cheap as you like anywhere in the country & get it serviced at your local franchise. Try doing that with your local caravan franchise they may say join the queue well behind our regular customers.
Not your post Opensauce but the person quoting your post about his caravan being stuck right in the middle of all the pre inspection vans
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30/11/2017 at 12:21am
Location: West Yorkshire
Outfit: Bessacarr Cameo 625 2011
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Quote: Originally posted by acesup1504 on 29/11/2017
Quote: Originally posted by chrisn7 on 28/11/2017
Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.
I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...
I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.
Out of interest did the engineer find much?
No paranoia I can assure you. To answer your question, the engineer found 40% damp in two hard to reach places. This was pointed out to the PDI staff at Glossop. This was 3 days before the planned collection date. The day before I got a call saying van is good to collect, so I ask if they found any damp and the answer was 'No'! So I remind them...and they go away to check. Next day on collection day, they ring 2 hours before hand over time to admit the damp and collection is off.
So you can see what would have happened without an inspection. This is why such care is required, even with 'respectable' dealers
Ultimately the van went back to Swift as the issue was an accepted problem with 2011 vans.
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01/12/2017 at 7:43pm
Location: Yorkshire
Outfit: Car & Caravan
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The awning side is good the after sales side is hit n miss
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02/12/2017 at 11:26pm
Location: Bolton Lancs
Outfit: Bailey Orion 430-4 & Mitsubishi PHEV
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I bought my Kampa fiesta air from Glossop. when one of the air tubes developed a "slow puncture" a 2 minute phone call to Glossop resulted in a new tube being sent to me directly from Kampa within a week.
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05/1/2018 at 10:49pm
Location: Lancashire
Outfit: None Entered
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We have bought caravans from Glossop Caravans, no problems whatsoever.
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