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 Topic: New van delighted with dealer!
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05/2/2018 at 8:47pm
Location: Teesside
Outfit: Mitsubishi ASX4
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I'm pleased it went well for the OP, however the collection of our new van from Tyneside Leisure World, a part of the same organisation could not have been worse. Hours (literally) were spent faffing about paying with my debit card because they didn't know how to use the machine. The PID was incomplete, and even when I pointed out the mistake and they promised to sort it there and then nothing was done. The handover was simply a disgrace, the salesperson managed to get most things wrong. For example, they pointed to the Aldi header tank and said that is your boiler. After pointing out the boiler was under the tank,I was told again the header tank was the boiler, and so it went on.
Thankfully the management at head office were more on the ball and seemed genuinely concerned about the standard of handover. Having taken the van at the beginning of December, they are coming next week to fit some extras that should have been fitted when I bought the van, that's over 2 months later.
Having said that, the design and build quality of our new Elddis leaves our previous Friday afternoon Bailey Pursuit in the shade. There are numerous areas where the build quality is just so much better. Fingers crossed that this will be the first new British caravan that does not need a damp repair within the first year. Sadly the last three all failed that.
Post last edited on 05/02/2018 20:51:28
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