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Subject Topic: Whale Water Heater Post Reply Post New Topic
PersonTweetypie57
24/3/2018 at 3:28pm
 Location: Shropshire
 Outfit: AS Grosvenor Nissan Navara View Tweetypie57's Profile View Profile   Reply to Tweetypie57 Reply   Quote Tweetypie57 Quote  
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Our Whale water heating has stopped working. We were told it was the PCB this has been replaced and the heater is still not working. Has anyone got any suggestions? Should I change the whole heater?? HELP!!!!

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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"


PersonWendyhouse
24/3/2018 at 4:13pm
 Location: Staithes
 Outfit: Vantage Neo View Wendyhouse's Profile View Profile   Reply to Wendyhouse Reply   Quote Wendyhouse Quote  
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Our van has a micro switch on the window that opens over the vent. Switches heater off to stop fumes being drawn in?


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PersonTweetypie57
24/3/2018 at 4:17pm
 Location: Shropshire
 Outfit: AS Grosvenor Nissan Navara View Tweetypie57's Profile View Profile   Reply to Tweetypie57 Reply   Quote Tweetypie57 Quote  
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No we don’t have a switch, sorry it’s the water heater that’s not heating. The actual heating is fine.

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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"


PersonGERONA
24/3/2018 at 5:14pm
 Location: Mazarron spain
 Outfit: Motorhome Ace Genova View GERONA's Profile View Profile   Reply to GERONA Reply   Quote GERONA Quote  
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Is it not working on gas or not working on both gas and electric.


PersonTweetypie57
24/3/2018 at 5:52pm
 Location: Shropshire
 Outfit: AS Grosvenor Nissan Navara View Tweetypie57's Profile View Profile   Reply to Tweetypie57 Reply   Quote Tweetypie57 Quote  
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Not working on either 😞

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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"


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PersonGERONA
24/3/2018 at 9:03pm
 Location: Mazarron spain
 Outfit: Motorhome Ace Genova View GERONA's Profile View Profile   Reply to GERONA Reply   Quote GERONA Quote  
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Water Heater Fault Finding
     Number of flashes
Fault
Remedy
1
No flame detected
Check gas supply making sure there is gas in the bottle and no blockage in the gas line. Ensure that Propane is used at temperatures below +5°C. Clear lockout as described above.
2
Overheat
Check that there is water in the appliance. Whale recommends you wait at least 5 to 10 minutes to allow the Water Heater to cool before clearing lockout as described above.
3
Low/high supply voltage
Minimum operating voltage is 10V d.c., maximum is 15V d.c., when measured at the Water Heater. Check battery voltage. If between 10V d.c. and 15V d.c., check connections between Water Heater and battery. Check alternator or external battery charging. Clear lockout as described above.
5
Other / internal fault
Attempt to clear lockout as shown above. If this fails, contact a Whale Authorised Service Engineer.
       


PersonTweetypie57
24/3/2018 at 9:14pm
 Location: Shropshire
 Outfit: AS Grosvenor Nissan Navara View Tweetypie57's Profile View Profile   Reply to Tweetypie57 Reply   Quote Tweetypie57 Quote  
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Thanks Gerona there are no lights flashing. Fuses changed.
I'm getting an engineer to look at it

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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"


PersonGERONA
24/3/2018 at 9:44pm
 Location: Mazarron spain
 Outfit: Motorhome Ace Genova View GERONA's Profile View Profile   Reply to GERONA Reply   Quote GERONA Quote  
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Sorry couldn’t help it sounds like it’s lost it’s power supply.
Good luck getting it sorted


Personshaggy2000
27/3/2018 at 1:06pm
 Location: County Durham
 Outfit: Explore 304 View shaggy2000's Profile View Profile   Reply to shaggy2000 Reply   Quote shaggy2000 Quote  
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I have had problem with my Whale Heater as well, cant remember the full "ins and outs" of it, but if I remember right it was a case of flicking it on and then off in the space of 3 seconds or so.

You can find the instruction manual here that mentions the process, its in section 9

http://www.rvsupplies.co.nz/files/product_attachments/1178/whalewaterheaterinstallalation.pdf


Personshrew
02/4/2018 at 9:38am
 Location: sussex
 Outfit: oztent rv1 & elddis hurricane View shrew's Profile View Profile   Reply to shrew Reply   Quote shrew Quote  
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you can only do that with the manual switch not the digital screen probly just needs pairing togeather again as can sometimes loose communication between water heater and panel


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PersonTweetypie57
02/4/2018 at 10:20am
 Location: Shropshire
 Outfit: AS Grosvenor Nissan Navara View Tweetypie57's Profile View Profile   Reply to Tweetypie57 Reply   Quote Tweetypie57 Quote  
Joined: 26/6/2002

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We don’t have a digital screen. We followed all the instructions in the manual for lock out etc before posting. Thanks everyone we have a Whale engineer coming to look at it

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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"



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