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 Topic: Whale Water Heater
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24/3/2018 at 3:28pm
Location: Shropshire
Outfit: AS Grosvenor Nissan Navara
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Our Whale water heating has stopped working. We were told it was the PCB this has been replaced and the heater is still not working. Has anyone got any suggestions? Should I change the whole heater?? HELP!!!!
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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"
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24/3/2018 at 4:13pm
Location: Staithes
Outfit: Vantage Neo
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Our van has a micro switch on the window that opens over the vent. Switches heater off to stop fumes being drawn in?
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24/3/2018 at 4:17pm
Location: Shropshire
Outfit: AS Grosvenor Nissan Navara
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No we don’t have a switch, sorry it’s the water heater that’s not heating. The actual heating is fine.
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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"
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24/3/2018 at 5:14pm
Location: Mazarron spain
Outfit: Motorhome Ace Genova
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Is it not working on gas or not working on both gas and electric.
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24/3/2018 at 5:52pm
Location: Shropshire
Outfit: AS Grosvenor Nissan Navara
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Not working on either 😞
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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"
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24/3/2018 at 9:03pm
Location: Mazarron spain
Outfit: Motorhome Ace Genova
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Water Heater Fault Finding
Number of flashes
Fault
Remedy
1
No flame detected
Check gas supply making sure there is gas in the bottle and no blockage in the gas line. Ensure that Propane is used at temperatures below +5°C. Clear lockout as described above.
2
Overheat
Check that there is water in the appliance. Whale recommends you wait at least 5 to 10 minutes to allow the Water Heater to cool before clearing lockout as described above.
3
Low/high supply voltage
Minimum operating voltage is 10V d.c., maximum is 15V d.c., when measured at the Water Heater. Check battery voltage. If between 10V d.c. and 15V d.c., check connections between Water Heater and battery. Check alternator or external battery charging. Clear lockout as described above.
5
Other / internal fault
Attempt to clear lockout as shown above. If this fails, contact a Whale Authorised Service Engineer.
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24/3/2018 at 9:14pm
Location: Shropshire
Outfit: AS Grosvenor Nissan Navara
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Thanks Gerona there are no lights flashing. Fuses changed.
I'm getting an engineer to look at it
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24/3/2018 at 9:44pm
Location: Mazarron spain
Outfit: Motorhome Ace Genova
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Sorry couldn’t help it sounds like it’s lost it’s power supply.
Good luck getting it sorted
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27/3/2018 at 1:06pm
Location: County Durham
Outfit: Explore 304
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I have had problem with my Whale Heater as well, cant remember the full "ins and outs" of it, but if I remember right it was a case of flicking it on and then off in the space of 3 seconds or so.
You can find the instruction manual here that mentions the process, its in section 9
http://www.rvsupplies.co.nz/files/product_attachments/1178/whalewaterheaterinstallalation.pdf
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02/4/2018 at 10:20am
Location: Shropshire
Outfit: AS Grosvenor Nissan Navara
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We don’t have a digital screen. We followed all the instructions in the manual for lock out etc before posting. Thanks everyone we have a Whale engineer coming to look at it
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"Money can't buy you happiness but it's more comfortable to cry in a Mercedes"
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