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 Topic: New caravan saga continues
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08/6/2018 at 8:50am
Location: Cambridgeshire
Outfit: Outfitless!!!Vauxhal
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Joined: 10/5/2009 Platinum Member 
Forum Posts: 1236
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We ordered an Alaria TR at the February NEC show which failed to materialise. Originally we were told early May, then before Spring Bank Holiday then June, and finally “maybe” July.
So, in early May I called the dealers and told them I wanted options. It was suggested I choose a different, in stock new caravan, which I was happy to do. We choose the Alaria as it was the end bed, middle bath, cupboard by door layout that we wanted. Off I went to the dealers, 120 mile round trip and chose a Coachman VIP 545 Good choice I was told. Quality I was told.
Yesterday we went to collect the van. There were a few quality control issues that were sorted immediately but took a while. At 5pm, after 4 hours of hanging around we were finally able to hitch up, so far so good. Motor mover working no problems. Connected the electrics and we had a light show, lights flashing, ATC connecting and disconnecting....and we hadn’t even put the key in the ignition!!! Luckily a technician was still on site so he was called, he got his magic box and checked the van, no problem with the van, it must be the car. This seemed odd as we had towed our old van there to part ex. Well after wrangling for 20 mins he allowed us to try connecting to a different van, a Pastiche, everything worked fine, but no, it still had to be our car. There were no other tow cars on site so we couldn’t try a different car. When OH stated he knew what he was talking about (he does it’s his job) Head tech guy was called in. It is now past 6 pm. More wrangling and connecting car to van...Head shaking...never happened before....can’t happen to a Coachman. Executive decision to unlock the caravan store and bring down a newly delivered, sold, Coachman VIP 545. Connected to car and guess what.........it worked fine. Oh dear say tech guys, it must be the van. It is now 7.15pm and everyone is tired and hungry.
So, we are home, waiting for a call. No van, site to be called to cancel this week-ends booking, hope I don’t get a black mark for cancelling less than 48 hours. Away visiting family in America next week to early July.
Hey ho!
How did I know to unload old van at home and leave stuff there “just in case”!!!
Watch this space.
Can’t fault dealership, went the extra mile to try and get us away fully functional.
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Started with a motorbike and tent.......my gallery, my life.
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