Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Problems with Powrtouch Motor Mover
Page:  1  2 Post Reply Post New Topic
09/6/2018 at 10:02pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I had a 2010 Powrtouch Heavy Duty mover with actuation motors fitted to our Bailey Senator Arizona (2007). I had a repeated problem with the actuation motors failing.     Powrtouch replaced several of these under warranty and said that if one of the motors failed again in the warranty period I could opt to have it changed to manual actuation.

We have not been away in the 'van for a couple of years as we've been having major renovations done to our new home and living in the 'van for some of that period.

I tried the motor mover last week as we are hoping to go away in it next week.   One of the actuation motors failed to operate.   I checked the wiring, etc without any success.    I did wind it on that side of the mover by hand using the tool and a cordless drill.   The mover is now out of warranty.   This leaves me with several questions:

(1) How much would it be likely to cost to get the actuation motor changed?

(2) Is it easy to do as a DIY job?

(3) How would it be likely to cost to change the mover to manual actuation?

(4) How easy is it to change the mover to manual actuation as a DIY job?

Increasing age and a failing knee joint meant that we do rely on the mover, particularly to get it out of our garden where it is stored at 90 degrees to the exit.    However, as we hope to change the 'van eventually I don't want to spend a fortune on it.

I'd welcome any insights or experience of these problems that any one has.

Thanks in anticipation

Tim

-------------
Tim and Cary


10/6/2018 at 10:23am
 Location: Teesside
 Outfit: Challenger Sport 524 + Volvo V90 D5
View Hairywol's Profile View Profile   Reply to Hairywol Reply   Quote Hairywol Quote  
Joined: 02/6/2005

Platinum Member
Platinum Member

Forum Posts:   1430
Tent Reviews:   6

Site Reviews Total: 29
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Just before you spend money, is your battery ok?

Just asking as I was recently convinced my Powrtouch was knackered. My battery is charged 24/7 by a solar roof panel so I knew that was charged, but we were going camping so the battery was additionally charged over three nights.

MM still wasn't having it though, eventually rolled about six feet then gave up the ghost.

However, Powrtouch Youtube video said even in these circumstances battery was 90% to blame in these circumstances since the mover is designed to cut out well before the battery is drained.

It was only a cheap battery bought four years ago when the 'van was new, so I treated myself to a new one. Solved everything.

-------------
Camping Gear expands so as to fill the space available for its transportation.



Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

10/6/2018 at 10:50am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
Diamond Member

Forum Posts:   12700

Site Reviews Total: 384
Site Reviews 2024: 21 
Site Reviews 2023: 26 
Site Reviews 2022: 37 
Site Reviews 2021: 26 
Site Reviews 2020: 11 
Site Reviews 2019: 30 
Site Reviews 2018: 31 
Site Nights 2024: 102
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
Site Nights 2019: 132
Site Nights 2018: 134

That happened to us too, so do check. Tayna is a good company for batteries, good prices and excellent customer service.


10/6/2018 at 11:18am
 Location: Lichfield
 Outfit: Coachman Amara 450
View tango55's Profile View Profile   Reply to tango55 Reply   Quote tango55 Quote  
Joined: 15/5/2008

Diamond Member
Diamond Member

Forum Posts:   9587

Site Reviews Total: 23
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 4  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 11
Site Nights 2021: 3
Site Nights 2020: 0
Site Nights 2019: 24
Site Nights 2018: 0

When I was on a 5 van campsite 2 years ago I got chatting to another caravanner who happened to be a Powrtouch engineer and during the conversation he said that about 65% of call outs are battery related which if this proves to be the case then they have to charge the customer for the call out which is around 65 quid. Since having a Powrtouch motor mover fitted myself I have to bear this in mind so I always keep my leisure battery on charge at home connected to a smart charger 24/7 and keep a new spare PP3 battery in the caravan for the remote control handset just in case. I keep a voltmeter handy too so if the motor mover was to become defective in any way I have the tools to do the necessary checks first prior to having to call out a Powrtouch engineer. I would advise to do the same first and check the battery voltage otherwise it's just a guessing game as to what could be the underlying fault.


10/6/2018 at 7:50pm
 Location: West country
 Outfit: Mondeo
View navver's Profile View Profile   Reply to navver Reply   Quote navver Quote  
Joined: 23/8/2008

Diamond Member
Diamond Member

Forum Posts:   4664

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

If the battery voltage is low the mover will take more current and that could burn out the motor. So good to hear they cut out on low voltage.

I would expect it to go a few yards then cut out. Wait a minute for the voltage to recover then go a bit further etc.


Advertisement



11/6/2018 at 5:41pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I always keep our 'van on EHU at home and so our, newish, battery is fully charged so that is not the problem.

I spoke to Powrtouch this afternoon. After a wasted couple of hours taking their advice and swapping the actuation motor leads at the control box and carrying out other "tests" P/T technical support concluded what I had already guessed, that the actuation motor had gone AGAIN!! The options are now

(1) Change the fauity actuation £80 for the motor plus £85 for a P?T agent to come out and change it, ie, £60

(2) Change the mover to manual actuation, with a power bar, fitted by a P/T agent at £250

I find it bitterly ironic that having had the power actuation in the first place because we're not getting any younger we're now faced with paying a huge chunk of money to change it to a manual system or to have yet another acutation motor fitted with the possiblity of further failures.

In addition both of the above options come with a 2 week wait for the P/T fitter who would be travelling from the Liverpool area.!!!!! We live in Cricieth, North Wales, approx 100 miles from Liverpool!!!

This means that to travel to a planned family event, later this week, with the 'van, I have to wind on the offside motor mover roller with an electric drill, hook up the 'van and then wind the move off again with the drill before we can even get started. Hopefully I'll be able to find a pitch I can reverese onto at the other end or we'll have to repeat the pantomime with the electric drill when arriving and leaving there. Oh and, of course, I'll have to repeat that fiasco when we get home again.!!!

So much for the convenience of motor movers????

-------------
Tim and Cary


11/6/2018 at 8:19pm
 Location: Llanidloes Powys
 Outfit: Skoda Yeti SEL4x4 +Bailey Ranger 460-4
View LlaniDavis's Profile View Profile   Reply to LlaniDavis Reply   Quote LlaniDavis Quote  
Joined: 28/6/2009

Diamond Member
Diamond Member

Forum Posts:   1963

Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 7
Site Nights 2018: 0

Sorry, but your motor mover is EIGHT years old.
They don't last for ever!
And I don't think Powrtouch gaurentee their products for that length of time.


11/6/2018 at 8:44pm
 Location: 
 Outfit: 
View SGThomas's Profile View Profile   Reply to SGThomas Reply   Quote SGThomas Quote  
Joined: 16/10/2007

Diamond Member
Diamond Member

Forum Posts:   6707
Tent Reviews:   1

Site Reviews Total: 116
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 4  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 15 
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 40
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 98

Our manual Powrtouch was fitted in 2009 and is still reliable and efficient.

Eight years is certainly not for ever


11/6/2018 at 9:59pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The mover motors of the mover are fine it is the rubbish actuator motors that I have problems with. In the first 5 years (warranty period) after fitting I had to have 6 actuator motors replaced after they failed. Powrtouch had agreed to change the mover to manual actuation if the ACTUATION motors failed again but of course they lasted until after the end of the warranty period.

I do NOT believe that 6 failed motors in 8 years is is in ANY WAY reasonable. These motors only have move the rollers onto the wheels and back off again. Virtually no load and only running for seconds each time. If the motors that have move the weight of the 'van are still working why not the actuators>>

-------------
Tim and Cary


12/6/2018 at 9:59pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

My wife and I spent a VERY demanding afternoon getting our 'van off the loose slate stones area where we keep it in our garden. The van is stored at 90 degrees to the drive. We struggled to get the mover wound on by hand and had to resort to brute strength. With the help of gravity and a LOT of sweat and struggle we finally managed to push and pull it around sufficiently to be able to hitch it to the car and pull it off.

When we get back I have decided to get the mover changed to manual actuation - on each wheel (not cross actuation). At least then there won't be any more actuation motors to fail.

Thanks for all the comments.

Regards Tim

-------------
Tim and Cary


Advertisement



12/6/2018 at 10:58pm
 Location: Derbyshire
 Outfit: Swift Challenger 570 Hyundai ix35
View malkeiron's Profile View Profile   Reply to malkeiron Reply   Quote malkeiron Quote  
Joined: 27/6/2003

Gold Member
Gold Member

Forum Posts:   476

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Tim and Cary

why not a cross actuator? I have just bought a Powrtouch classic with a cross actuator so it can be used from one side or the other. The Ryno mover that is on the caravan at the moment doesn't have it and I find it a pain in the butt.

Keiron


13/6/2018 at 4:29pm
 Location: Yorkshire
 Outfit: Car & Caravan
View Paul_B's Profile View Profile   Reply to Paul_B Reply   Quote Paul_B Quote  
Joined: 24/9/2004

Platinum Member
Platinum Member

Forum Posts:   830

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

"We have not been away in the 'van for a couple of years"

If its not been used for a couple of years I think this will be the problem. Being sat outside in all weathers wont do it much good unless you've been servicing it during this time.


13/6/2018 at 6:28pm
 Location:  Wales
 Outfit:  Volvo XC60 R Design
View madasaman's Profile View Profile   Reply to madasaman Reply   Quote madasaman Quote  
Joined: 13/3/2011

Diamond Member
Diamond Member

Forum Posts:   2037

Site Reviews Total: 61
Site Reviews 2024: 4  
Site Reviews 2023: 5  
Site Reviews 2022: 2  
Site Reviews 2021: 5  
Site Reviews 2020: 1  
Site Reviews 2019: 8  
Site Reviews 2018: 2  
Site Nights 2024: 5
Site Nights 2023: 25
Site Nights 2022: 14
Site Nights 2021: 28
Site Nights 2020: 14
Site Nights 2019: 38
Site Nights 2018: 14

Cross actuation every time for me, if you have to park close to a wall at some time then that side can't be wound in.

-------------
73 going on 25
Beauty is in the eye of the beerholder



13/6/2018 at 6:32pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes the 'van has been regularly serviced in the past 2 years, As it had been when the previous 5 actuator motors failed!!

-------------
Tim and Cary


13/6/2018 at 6:35pm
 Location: Criccieth Gwynedd
 Outfit: Buccaneer Commodore
View Tim and Cary's Profile View Profile   Reply to Tim and Cary Reply   Quote Tim and Cary Quote  
Joined: 26/3/2005

Diamond Member
Diamond Member

Forum Posts:   1534

Site Reviews Total: 61
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 11
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The reason that I was thinking of NOT having cross actuation was because I had heard it takes more effort to engage. Unfortunately we're not getting any younger. Thinking of future increasing disability was why we went for the power actuators in the first place!!! However, at £165 a time to replace and poor reliability has torpedoed that idea!!

-------------
Tim and Cary


13/6/2018 at 8:32pm
 Location: West country
 Outfit: Mondeo
View navver's Profile View Profile   Reply to navver Reply   Quote navver Quote  
Joined: 23/8/2008

Diamond Member
Diamond Member

Forum Posts:   4664

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes cross actuation will double the effort required as you are moving 2 motors at once. I dont find it excessive though.

It also depends on the length of the lever you use to do it. We have an extending wheel brace which came with ours.



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next

Jump To Page:  1  2

Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














3818 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder