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Quote: Originally posted by saxo1 on 07/10/2018

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A manufacturer guarantees a product and that guarantee applies to the product,using your statement if you bought an item direct from a manufacturer then you would have no redress.
Quote Which:
If you want to make a claim using your manufacturer guarantee or warranty, your route to claiming would be to your warranty provider, who is often the manufacturer."
saxo1

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Quote: Originally posted by saxo1 on 07/10/2018

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How would you get on if the dealer went bust if you couldn't claim against the manufacturer?
It doesn't make any difference whether it is a caravan or a microwave you can still claim against the manufacturer.
saxo1

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Quote: Originally posted by saxo1 on 07/10/2018

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The quote I posted was cut and pasted from the Which website.
you haven't answered the question "who would you claim against if the dealer went bust?"

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

saxo1

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Quote: Originally posted by iank01 on 07/10/2018

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Quote: Originally posted by The 2 Tops on 06/10/2018

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Having to cancel and rebook service for year 1 due to snow and ice (purchase month was March), thinking ahead to years 3, 6 and 9, I did ask Swift if I could have another service in July (the month we don't take the van away) and have the critical date moved to July. It was refused.
Bertie.

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What is a warranty? It carries no weight in law! The warranty is between Swift and the dealer and not between the consumer and the Swift. If Swift refuses to honour the warranty work, that is not your problem as your contract is between the dealer and yourself and no one else. No where in legislation does it state that in order for the legislation to be effective the unit has to be serviced annually. As long as it is serviced regularly which could be every 2 years and kept in a roadworthy condition there should not be an issue.

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