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Subject Topic: Advice re rights on faulty caravan requir Post Reply Post New Topic
PersonJdf695
via mobile 15/4/2019 at 10:20am
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I bought a brand new bailey unicorn Pamplona last April. I’ve just had it serviced and it shows damp reading of 99% in one place. I know it’s covered by warranty but what are my rights if any about asking for a replacement. My concerns for the future are that no one will buy it once they’ve seen the damp report in the service report. Trying to gather advice before I approach the dealer. Can anyone help please?


Persontango55
15/4/2019 at 10:40am
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You need to approach the dealer first and see what their comments are as they will more than likely have the caravan assessed and repaired in due course but the chances of requesting a new caravan are going to be rejected for sure.
You can then ask for further advice on here if the dealer refuses to comply but as the caravan is under warranty you shouldn't have a problem. However, IF you have had the caravan on finance then that's a huge bonus because the finance company (lender) doesn't like issuing thousands of pounds out for the sale of faulty goods not fit for purpose so you have consumer rights if you need to proceed down that route as a last resort.





Post last edited on 15/04/2019 11:36:33


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Personbirdman101
15/4/2019 at 10:49am
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As above rejection can be done up to 30 days after purchase. After this time the dealer has one chance of rectifying fault.


Personiank01
15/4/2019 at 11:26am
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Quote: Originally posted by birdman101 on 15/4/2019
As above rejection can be done up to 30 days after purchase. After this time the dealer has one chance of rectifying fault.


That applies within 6 months of purchase. The caravan is a year old so the OP has to rely on the dealer repairing the issue to the satisfaction of both parties. This repair is then covered by CRA 2015.


Personshaggy2000
15/4/2019 at 12:50pm
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It depends when the damp is, it could be that the damp is actually caused by a leaking sink or something similar.

I had this on my van, got readings of 60s in one spot and they checked it and found the sink waste pipe wasn't sealed properly. They fixed that and asked me to come back in a couple of months, lo and behold the damp had cleared up.


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Personfreeatlast
16/4/2019 at 10:34am
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Quote: Originally posted by iank01 on 15/4/2019
Quote: Originally posted by birdman101 on 15/4/2019
As above rejection can be done up to 30 days after purchase. After this time the dealer has one chance of rectifying fault.


That applies within 6 months of purchase. The caravan is a year old so the OP has to rely on the dealer repairing the issue to the satisfaction of both parties. This repair is then covered by CRA 2015.

Having been through the process of rejecting a new Elddis caravan, it is not that simple.

You can simply reject the caravan within the first 30 days. After that the dealer is allowed to make one repair. If more faults occur then the caravan can be rejected. There is no defined time limit to this, it all depends on the type of product, and in the case of a caravan one would expect a reasonably long timescale.

If the fault appears before 6 months is up then you are entitled to a full refund, after that then there will be a deduction for usage.

In all cases, the fault has to be significant, or there has to he sufficient number of faults to render the caravan not fit for purpose.

Rejecting a caravan is a time consuming job, and as with my dealer they will to their best to get out of their statutory duties. In my case a specialist solicitor was needed.

As far as the OP goes, he has little choice but to accept a repair. If the repair is unsatisfactory, or fails again then he has some right to reject.

Welcome to the crappy new caravan industry!



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