Joined: 03/6/2019 Standard Member
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Bought a Basecamp Plus new last July. Lost count how many issues we've had since but culminated in the solar panel flying off the roof on a busy motorway and just missing the windscreen of a following van - could have been horrific. The driver and passenger of the van were shaken and the police had to arrange for the panel to be cleared from the busy M65.
Swifts response to this and the numerous other issues has been polite but completely underwhelming, considering the seriousness of the latest incident.
We were without the van for nearly 2 months whilst Glossop Caravan worked with Swift to resolve this and the numerous other issues.
Turns out (after 6 weeks with Glossop) that the solar panel windshield was not fitted. SO PLEASE CHECK THIS ON YOUR VAN.
Swift's compensation was £300 towards our next service so long as taken before end July 2019...it's only just come back from Glossop Caravans so we'll be passing on this extremely generous offer!!??
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Topic: Swift Basecamp
