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Subject Topic: The benevolence of Lunar - NOT
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Persondavid8858
28/10/2019 at 2:20pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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The benevolence of caravan manufacturers and dealers or should I say lack of it, never ceases to amaze me.

We’ve just heard from the countries worst caravan dealer (by a country mile), that the manufacturer (Lunar) have decided as a good will gesture to honour warranty claims for vans from 2017 onwards. Our 2016 van with a floor problem will therefore not be covered.

The dealer informs me that any inspection or work they undertake will be chargeable. In their dreams!!

May I at this point sing the praises from the roof tops of the Which legal team. They have been brilliant and an email / letter composed as per their advice will be sent to the errant dealer in the near future.

How kind of Lunar (or should I say the new owners Lunar Automotive) to honour warranty claims for caravans constructed with in built faults.

So those of you with 2017 Lunars with problems get your warranty claim submitted quickly before they change their minds!

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Best Regards

David


PersonPaul_B
28/10/2019 at 3:19pm
 Location: Yorkshire
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It isn't Lunars problem, it the dealers problem, they sold you the caravan they have to stand the warranty cost, a reasonable person would expect a floor to last longer than 3 years so the law is on your side


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Personiank01
29/10/2019 at 8:17am
 Location: Worcestershire
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We have also used Which Legal Services with great success and would recommend them to any one who is having an issue with a dealer and a claim. Since Oct 2015 consumer protection from rogue suppliers as increased significantly!


Persondavid8858
29/10/2019 at 9:16pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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It doesn’t surprise me Iank01 caravan dealers after sales is absolutely abysmal. Problem is everyone seems to expect it to be. If you paid £25k for a car you’d sharp be onto the dealer if there was anything wrong with it and you’d expect him to sort it sharpish!

Caravan dealers get away with it because we let them! The dealer we got this van from has demanded copies of more paperwork than you can shake a hairy stick at all in an effort to wriggle off the hook. I didn’t notice them being so pedantic when they were parting her in doors from best part of £25k.

We’ve bought caravans from 4 different dealers now and they’ve all been inefficient and reluctant to help with any after sales queries or warranty work.

This lot even sent me an email asking for a copy of the PDI - I replied saying that as they carried it out they should look at their records!! Useless bunch.

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Best Regards

David


Persondavid8858
29/10/2019 at 9:24pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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Actually on the subject of said PDI I noticed they’d ticked the box that said the blown air heating was working fine - something of a feat given the caravan has Alde heating!!

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Best Regards

David


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Personblueexpo97
30/10/2019 at 11:24am
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David not sure if you're aware, but there is a post edit button for use up to two hours after posting.

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Persondavid8858
30/10/2019 at 6:20pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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I am grateful to my honourable friend for bringing that to my attention.

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Best Regards

David


PersonJ Waite
via mobile 30/10/2019 at 7:36pm
 Location: Ramsbottom
 Outfit: Swift Eccles 560 Volvo V40 View J Waite's Profile View Profile   Reply to J Waite Reply   Quote J Waite Quote  
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Lunar are supplying parts and 50% of the labour cost up until autumn 2022, it depends on the dealer who pays the remaining 50%, some dealers have offered to pay it unfortunately Campbell's who is my dealer isn't offering, what a surprise. If this is so I'll never buy another caravan from them again.

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a tent, folding camper and 6 caravans later ... June


PersonPaul_B
31/10/2019 at 7:13am
 Location: Yorkshire
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Quote: Originally posted by smartgolfer on 28/10/2019
Take Paul B with you to the dealer, he will put them right for sure.

No need he's already going about it the right way via the which legal route, the warranty is with the supply dealer and the Which solicitors will explain this to the dealer.
David can also make a claim on the dealer for the stress they have caused by the way they've treated him


Personiank01
31/10/2019 at 8:06am
 Location: Worcestershire
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Quote: Originally posted by david8858 on 29/10/2019
Actually on the subject of said PDI I noticed they’d ticked the box that said the blown air heating was working fine - something of a feat given the caravan has Alde heating!!


We had shock absorbers fitted to the caravan by the dealer, but on the next service it said not checked as not fitted! Surely they can be seen when the wheel is removed?


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Persondavid8858
via mobile 31/10/2019 at 5:30pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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Spoke to Which this afternoon they are sending templates via email for me to sendvtovv BC Robinsons the offending dealer.

Anyone reading this avoid them like the plague they make the current government look adequate 😡

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Best Regards

David


PersonJ Waite
via mobile 31/10/2019 at 6:05pm
 Location: Ramsbottom
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Quote: Originally posted by iank01 on 31/10/2019
Quote: Originally posted by david8858 on 29/10/2019
Actually on the subject of said PDI I noticed they’d ticked the box that said the blown air heating was working fine - something of a feat given the caravan has Alde heating!!


We had shock absorbers fitted to the caravan by the dealer, but on the next service it said not checked as not fitted! Surely they can be seen when the wheel is removed?

I would check if they actually fitted any shock absorbers 😕



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a tent, folding camper and 6 caravans later ... June


Persondavid8858
04/11/2019 at 8:25pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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Eeh well I got a response from dealer saying nowt to do with us caravan is 4 years old no dealer warranty if you want it fixed we’ll charge you for the inspection and for the repairs.

Dealers don’t seem to want to take any responsibility for the expensive goods they sell.

I’ve news for them Sale of Goods act covers for 6 years!

Also found out we get some kind of help because we paid both the deposit and balance using a debit card.   Should have used a credit card and they I could have let the credit card company pursue the errant dealer!! Ho hum

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Best Regards

David


Personblueexpo97
05/11/2019 at 7:44am
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When we got our new caravan in May the dealer sent out an information pack and in it was the ways to pay the outstanding balance, it clearly stated paying by credit card was not an option.

We had paid the deposit via credit card though.

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Personiank01
05/11/2019 at 8:40am
 Location: Worcestershire
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If the caravan was bought/delivered after Oct 2015 then it is covered under the Consumer Rights Act 2015 and not the Sale of Goods Act.
The issue here is proving that the floor problem is an inherent fault, but Which Legal would have told you that anyway.


Persondavid8858
05/11/2019 at 9:22am
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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You are right IainK01

Section 9, 10 and 11 of the Consumer Rights Act 2015 (“the Act”) requires you to supply goods that are of satisfactory quality, fit for purpose (which includes that the item should be: free from minor defects, safe and durable) and that are as described.

The above is a paragraph from the formal letter of complaint.

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Best Regards

David



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