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Quote: Originally posted by blueexpo97 on 30/4/2022

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I take it you have added to the Google reviews?

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Quote: Originally posted by kevin-t on 30/4/2022

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Not defending his actions, or the lack of them. (Your caravan man )
However I had my caravan guy up to my van a couple of weeks ago. Great guy, Very reliable also. Steve from south of Sheffield. Changed me four wheel bearings.
He was telling me that he could work 20 hours per day seven days per week, and still not catch up with orders !!
Staycations, new caravaners etc.etc.

Seems these guys are in growing demand.....

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Quote: Originally posted by Monty15 on 30/4/2022

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The Careavan Man is not likely to be even a second choice for me after your experience. No excuse for not letting you know he couldn't make it. I have to pre-book the service bay on my storage site and travel 45min to get there, so wouldn't be at all tolerant of a no show!

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Quote: Originally posted by LittleSole on 30/4/2022

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Quote: Originally posted by Monty15 on 30/4/2022

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The Careavan Man is not likely to be even a second choice for me after your experience. No excuse for not letting you know he couldn't make it. I have to pre-book the service bay on my storage site and travel 45min to get there, so wouldn't be at all tolerant of a no show!

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Not as much trouble as letting you down would be ... but we weren't happy to have removed our caravan cover (not such an easy task for us now we are older [and I am not very tall!]) and we removed a heap of items from inside the caravan which we thought might be in his way.
Also, he had arranged with Bailey to get some replacement trim on warranty as the original has gone mouldy and come unstuck; we now have the dilemma that his 'no sure' has left us outside the time frame for the service to continue to verify the warranty. He knew this too.

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Quote: Originally posted by LittleSole on 30/4/2022

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Not as much trouble as letting you down would be ... but we weren't happy to have removed our caravan cover (not such an easy task for us now we are older [and I am not very tall!]) and we removed a heap of items from inside the caravan which we thought might be in his way.
Also, he had arranged with Bailey to get some replacement trim on warranty as the original has gone mouldy and come unstuck; we now have the dilemma that his 'no sure' has left us outside the time frame for the service to continue to verify the warranty. He knew this too.

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Quote: Originally posted by lidds0 on 01/5/2022

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Did you contact him to ask what he'd let you down and state his lack of communication and no-show has potentially compromised your warranty situation? Maybe also direct him to this thread via a link, let him know his poor service has been brought to the attention of other campers, you might get a get some response then?

I actually thought you'd misspelt 'Caravan' until I googled and found the business name really is Careavan Man... ironic really, when it seems he couldn't care less about keeping his customers updated and informed. As you rightly say,it's the lack of communication that's the issue here.

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Quote: Originally posted by iank01 on 01/5/2022

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As he broke the contract and as a result your warranty has lapsed, if you have any further warranty issues he may be responsible for ensuring that the warranty work is done. Keep all paperwork etc regarding the failed appointment as it may help at some point in the future.
You could also contact the manufacturer and offer proof of the circumstances and request an extension. Worth a try!

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