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Subject Topic: Motor Movers Post Reply Post New Topic
Personpiptheyounger
05/10/2022 at 4:41am
 Location: Shropshire
 Outfit: Bailey Unicorn Cadiz View piptheyounger's Profile View Profile   Reply to piptheyounger Reply   Quote piptheyounger Quote  
Joined: 22/3/2012

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I thought I would pass on the following genuine experience to help anyone thinking of buying a motor mover.
I had a problem with my automatic Emove motor mover whilst on holiday in mid Wales and I rang Emove for help. What happened next was astonishing.

Despite being more than 100 miles from Emove's offices John Townsend and his colleague Ian said one of them would drive to me the next day, investigate and fix the problem free of charge. They said that if they couldn't fix it they would bring a new mover with them and fit it.
Sure enough, next day, Ian arrived, fixed the issue (caused by a 3rd party fitter making an installation error) and drove all the way back to Emove's HQ.
The most outstanding customer service I have ever experienced from any company, anywhere, anytime.
Oh, by the way, the Emove mover is a superb product

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piptheyounger


PersonMonty15
05/10/2022 at 10:22am
 Location: London
 Outfit: Lunar Cosmos 524 View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
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That's good news, and indeed exceptional customer service.

The world of caravaning spans the extremes of customer service, there are those companies who's customer service is near criminal, but there are a handful who genuinely go the extra mile. Well done Emove.


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PersonAncient Uncle
05/10/2022 at 11:05am
 Location: None Entered
 Outfit: Coachman Festival View Ancient Uncle's Profile View Profile   Reply to Ancient Uncle Reply   Quote Ancient Uncle Quote  
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That really is good news. Thanks for letting us know about it. Certainly something to bear in mind for anyone who is considering purchase of a mover.

Presumably it was a recent fitting so inside the warranty period.


Person664DaveS
via mobile 05/10/2022 at 12:18pm
 Location: Shropshire
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That is what you call customer service

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DS-There's more to life than football!!!


Personblueexpo97
05/10/2022 at 3:47pm
 Location: 
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Always nice to hear of good customer service.

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


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Persongari
06/10/2022 at 7:47pm
 Location: None Entered
 Outfit: Trigano 340 Air 4 View gari's Profile View Profile   Reply to gari Reply   Quote gari Quote  
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The good thing about Emove is you get a 5 year parts warranty and if you have it fitted professionally it also covers labour for 5 years.


Personmalkeiron
via mobile 07/10/2022 at 8:26pm
 Location: Derbyshire
 Outfit: Swift Challenger 570 Hyundai ix35 View malkeiron's Profile View Profile   Reply to malkeiron Reply   Quote malkeiron Quote  
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That's a great service you had from Emove. It's nice to get help like that and the first time I've heard Emove give this service when you need it. Can I just say Powrtouch have the same policy and will come to your aid when needed as well.
Out of curiosity are there any other manufacturer's out there that gives the same service?
Shame the same can't be said about caravan manufacturer's when things go wrong.



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