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24/9/2023 at 12:33pm
Location: London
Outfit: Lunar Cosmos 524
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Think the situation is that ANY industry/manufacturer approved repairer CAN do warranty repairs, but only the selling dealer is OBLIGED to do so!
Many dealers will decline to do warranty work on vans purchased elsewhere, so best approach to purchase of van is to expect to have to take it back to selling dealer, and therefore give serious thought to how convenient and cost effective that may be.
Some of the mobile engineers are approved to do repair work, but you would likely need approval from manufacturer BEFORE instigating repair by that route, and likely you would have to pay mobile engineer and claim cost back from manufacturer, that may be a hefty bill you will be left with until a tardy manufacturer gets around to reimbursing you.
My van came from a dealer 50 miles/1.5 hours away, a couple of warranty trips back to them was tedious enough, overall, you pretty much right off a day just doing the round trip and dropping off/picking up van, and that's a relatively 'local' dealer!
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Topic: Buying a caravan
via mobile 21/9/2023 at 7:54am
