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 Topic: Advice on choosing a caravan
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31/8/2024 at 8:40am
Location: Liverpool
Outfit: Swift Challenger 560
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Joined: 05/7/2003 Diamond Member 
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My biggest piece of advice is for anyone who is considering buying a brand new caravan. Always buy from a local dealer, even if they are more expensive. We went to the show at the NEC and were sucked into buying from a dealer a long long way from home because their price was so much better than our local dealer. At the show they tell you that you can have any warranty issues dealt with by any dealer which is partly true as technically, the manufacturers allow the caravan to be looked after by any of their dealers. However, what they don’t tell you is that the only dealer who is obliged to carry out warranty work on your caravan is the one you bought it from. Other dealers can choose to take you on, if they want to, but are not obliged to. In the area where we live, none of the dealers were willing to take on warranty work for any caravan they didn’t sell as they are already overwhelmed with work and get paid a pittance from the manufacturer for warranty work. Therefore, in the first year of owning the caravan we spent a fortune in petrol and wear and tear on the car, travelling back and forward hundreds of miles to the supplying dealer to get all the little snags sorted out. There was nothing major wrong with our caravan, just lots of little issues which seems to be par for the course with most new caravans today, but the stress of having to tow it hundreds of miles, leave it for a week to get sorted and then drive back again to collect it, several times in the first year, was ridiculous.
Now that we are out of warranty, out local dealer is happy to look after it for us as they charge what they want to for repairs but in the future, I will never buy a new caravan from any dealer apart from one very local to us.
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Pixie
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