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My insurance company arranged for my 'van to have bodywork damage repaired at Crossley Coachcraft in Leyland Lancs.I arrived as arranged on a Saturday morning to be "greeted" by a staff member with real attitude problems.I was told off for not parking properly,mild compared to the berating one late arrival received.I was then subjected to further nastiness because I hadn't all the correct keys immediately to hand.

The repair is really poor with a low standard of workmanship,it will need to be returned and I am not looking forward to that one bit.When I picked up the caravan some weeks later and had to pay the excess my credit card was asked for then this chap just disappeared with it,called me to another room to enter my pin then rudely shooed me off while he finished the transaction.

I would caution anyone whose insurance company suggests this company to take note and be very wary.

Which insurance company?

Paul

Quote: Originally posted by Biosdoctor on 04/4/2006

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Which insurance company?

Paul

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Quote: Originally posted by colmax on 04/4/2006

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Caravan Club

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Yikes , i hope you've made the Caravan Club aware of this rude service you recieved .

atb

Wizard

I'd do as Wizard suggests, and let the CC know. I once had a damaged Ford Fiesta repaired under insurance, and had a real problem getting a decent job done.

They had quoted for a new wing, door and quarter panel, but only replaced the wing, and filled the rest.

In the end I threatened County Court action to get it put right, it still cost time and an independant report at £40 over the odds.

Later a friend told me its a common scam, and they would have charged the Insurance Company for the full (original) job.

You've got to dig your heels in, we accept poor service all too quickly in this country.

Paul

They did a good job of fitting me a new axle about10 years ago but were a little rude when telling me they hadnt made any profit from the job,( I bet ) but at that time they were part of Barrons I believe, and are now independant, one would think they would be more polite at least and more carefull in their craftmanship.

Tone

You should have called the bloke back who walked off with your credit card and asked him what the hell he was doing. This is why chip and pin is in force to stop people even touching your card so they can't obtain money illegally.

                 Jim

Quote: Originally posted by JimC on 05/4/2006

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You should have called the bloke back who walked off with your credit card and asked him what the hell he was doing. This is why chip and pin is in force to stop people even touching your card so they can't obtain money illegally.

                 Jim

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Quote: Originally posted by iank01 on 20/4/2016

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Quote: Originally posted by JimC on 05/4/2006

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You should have called the bloke back who walked off with your credit card and asked him what the hell he was doing. This is why chip and pin is in force to stop people even touching your card so they can't obtain money illegally.

                 Jim

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I agree with the above because if there is an issue at some point in the future with a unidentified transaction on your credit car, you will have issues. Notify the CC immediately of the issue with the repairer and help save someone else from the same grief.

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Quote: Originally posted by colmax on 04/4/2006

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Caravan Club

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