After owning an old Bailey caravan and semi retirement from being self employed I decided to treat myself to a new caravan and chose another Bailey.
On the 20-4-07 I purchased a new Senator Virginia from a large recognised dealer and was pleased to know that I had piece of mind knowing the caravan was guarranteed against damp as long as I followed the service requirements. This was of particular piece of mind because of health problems that needed a damp free environment.
I followed the conditions of service and the second service (Bailey approved) I was told that the caravan was showing 45% Damp and it was a problem with the back panel having a crack but I wasnt to worry as Bailey knew of the fault and would remedy the repair under guarrantee. I have noted from comments left on caravan blogs on the internet and it seems that this problem with the panels were not so common on double wheel base caravans and had I been aware of this I would have purchased a double wheel base Bailey. I discussed the situation with the dealer who sold me the caravan. He informed me that the caravan should go back to Baileys for repair. Baileys cleared that the service centre were capable to do the repair and that the caravan would be completely dried out and a new panel fitted. After two months I was told to collect the repaired caravan. This was welcome as we have not been able to go on our planned holiday due to the repair being done. I felt I needed confirmation that the caravan was now dry so the day after I collected the caravan I instructed an idependant damp survey and to my horror the caravan was still reading 45% damp and the engineer has confirmed that it woud take over 6 months to dry out fully and that the caravan should have been dried out fully before any repairs had been caried out (I have printed report) had this been the case I would have been happy but feel uncomfortable knowing that the damp has been sealed in instead of being dried out properly.
We have not been able to use our caravan this season. I have discussed this with the director of the company that sold me the caravan who informed me that he did not think he was responsible for the way we have been treated and that our case is with Bailey caravans. The caravan has been used three times since ownership.
Yesterday I had a phone call from the repairers who said that they were anoyed that I questioned their work was not done to a suitable standard an that they could not dry the caravan properly as Baileys only paid them for 12 Hours to do the job.
After this call I phoned Bailey only to be told that what the service centre said was correct. I am very anoyed that all this has happened and No one seems to know who is responsible. I have had to instruct a solicitor and will let everyone be aware of outcome and hope that other people are not treated the same as I have been.
If anyone can give any advice please Ime gratefull. I followed all the requirements reagarding servicing and still no peace of mind.
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Ian
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Topic: bailey caravans
